Graphic Design / Customer Care

Lush Banners & Lush Displays; Richmond (VA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Job stability

Open & honest work environment

Competitive salary

Revenue sharing plan

Medical and dental benefits

Ongoing education and training

Job summary

Lush Banners & Lush Displays in Richmond, Virginia is looking for a dedicated Graphic Designer/Customer Care position. This role requires creativity and customer focus, with a commitment to quality service. Candidates will enjoy a stable work environment with opportunities for growth in a dynamic eCommerce setting.

The ideal candidate will have skills in Adobe Illustrator and Photoshop, alongside customer service experience, in a fast-paced office environment. Competitive salary and benefits are provided.

Qualifications

• 1-2 years experience in customer service or sales preferred.
• High organization skills and attention to detail required.
• Ability to work in a fast-paced office environment.

Responsibilities

• Assist customers in creating printing artwork.
• Check and correct artwork file quality.
• Follow up on sales leads and provide solutions.
• Answer incoming inquiries via phone, chat, and email.

Skills

Adobe Illustrator

Adobe Photoshop

Customer Service

Sales and Marketing

Bilingual (Spanish, French, Chinese)

Job description

Lush Banners®*, a fast-growing custom trade show and display products eCommerce company is seeking creative & caring candidates to join our team. We pride ourselves on our innovative industry position, customer-oriented culture and growth focused, open & honest work environment.

We value our team members by can-do attitude, talents and contributions. The ideal candidate for this position has a passion for Graphic Design and take Customer Experiences very seriously. We’re still small enough that you’ll make a huge difference, and creative enough to keep you challenged!

Job Description

THE POSITION

• This position is Long-term and Full time: We are looking for candidates in this position for 3+ years.
• You will work in a fast paced office environment and communicate directly with customers daily.
• Growth opportunities: You will work for a fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Supervisor, Manager even Partner.

JOB PERKS:

• Job stability
• Open & honest work environment
• Competitive salary
• Revenue sharing plan w/ monthly bonus
• Medical, dental, and HSA benefits
• Friendly managers who prefer not to micromanage
• Friendly and engaging co-workers
• Ongoing education and training
• Good opportunities for growth
• Fairly casual dress code
• Quiet office location

PRIMARY RESPONSIBILITIES

• Assist customers to create printing artwork as required (Comprehensive on job training will be provided).
• Check Artwork file quality, correct defects and provide proof to customers.
• Follow up sales leads and provide solutions.
• Answer incoming phone calls, online chat, and email inquiries.
• Timely packing and shipping packages as required.
• Monitor turnaround, Resolve product or service problems in time. Identify and resolve customer satisfaction issues.

OTHER RESPONSIBILITIES

• Seasonally assist marketing, warehouse or customer relationship tasks assigned.
• Create templates, images, and videos. Help to update websites products listing and social media contents.
• Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs.
• Adhere to all company policies, procedures and business ethics codes. Establish and maintain effective team relationships.

Qualifications

EXPERIENCE REQUIREMENTS

• Must have a positive, "can-do" attitude, eager to learn and grow.
• Must be highly organized, strong multi-tasker and great attention to details.
• Good Adobe Illustrator and Photoshop skills are required.
• Can perform well under a multi-tasking and fast-paced office environment.
• 1-2 years customer service, sales and marketing, and/or customer retention experience is preferred.
• Experience in marketing, video, multimedia, eCommerce, advertising agency, sign installation, printing shop or graphic design is a big plus.
• Can speak Spanish, French or Chinese is a plus.

TYPICAL PHYSICAL DEMANDS

• Ability to lift 50 or more pounds.
• Flexibility to stand or lean over a waist-high table to inspect, install or pack packages.

Additional Information

* Lush Banners® is a registered trademark of Bevo Park Holdings, LLC

** Background check, aptitude, psychological, skills and drug test are mandatory during the hiring process.

Open Position: Graphic Designer / Customer Care

Job Type: Full time employee with full benefits

Work location: Richmond, Texas 77406, close to Katy & Sugar Land.

Typical Working hours: Weekdays, 9:00 a.m. - 5:30 p.m.

Pay: $36,000.00 - $55,000.00 per year

COVID-19 considerations: Safety rules for in person interviews; Free Vaccination; Safe distanced work stations; Company provides masks, gloves & sanitizers.

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