Homelessness Response Program Coordinator

Idaho Housing and Finance Association; Boise (ID); On-site; USD 70,000 - 90,000; Full time

Job summary

Idaho Housing and Finance Association seeks a Grant System Coordinator to lead Coordinated Entry activities, ensure HUD compliance, and drive grant administration across the House Idaho Collaborative.

You will oversee Access Points, provide training, report on performance, and build partnerships to improve housing stability statewide.

Qualifications

• Bachelor's degree in social work or related field, or equivalent experience.
• 3+ years of homelessness assistance experience; knowledge of Housing First and Coordinated Entry.
• Strong program management, customer service, and conflict resolution skills.
• Experience with community planning, partnership building, and data systems such as HMIS.
• Willingness to travel up to 20% and conduct training sessions on complex topics.
• Excellent communication and stakeholder relations abilities.

Responsibilities

• Coordinate Access Point activities statewide and oversee monthly expenses.
• Provide orientation and training for new Access Points and create user manuals.
• Promote system integrity, conduct satisfaction surveys, and report on performance.
• Ensure HUD-compliant CE policies; revise procedures and train staff.
• Lead community outreach and maintain partner relationships.
• Oversee planning and implementation of statewide programs and track life cycles.

Skills

Program management

Customer service

Conflict resolution

Communication

Stakeholder relations

Public speaking

Education

Bachelor's degree in social work or related field

Tools

HMIS

Job description

Description

WE ARE HIRING!
We're seeking a highly organized and experienced individual to serve as a Grant System Coordinator, responsible for the overall performance of Coordinated Entry throughout the House Idaho Collaborative (HIC). As a Grant System Coordinator, you'll provide leadership and quality assurance to each Access Point, ensure compliance with HUD requirements, and oversee grant administration and management. If you have excellent program management skills, experience with community planning and partnership building, and a passion for improving housing stability across Idaho, we want to hear from you!

Why work with us?

At Idaho Housing and Finance Association, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful difference in the lives of Idahoans.

In This Role, You Will:

• System Administration: Coordinate Access Point activities statewide, oversee Access Points draws and monthly expenses, recommend and implement process improvements, and facilitate regular Access Point meetings
• Technical Support: Provide orientation and training for new Access Points, produce and distribute CE user manuals, assist and instruct users on data collection, and serve as the technical expert for the CE system
• System Accountability: Promote and enforce system integrity, conduct regular CE satisfaction surveys, produce and present quarterly and annual reports, and evaluate individual AP performance
• Policies and Procedures: Ensure CE policies and procedures are compliant with HUD requirements, revise policies and procedures, and provide training on policy and procedure updates
• Community Relations: Conduct presentations statewide, ensure the CE system is well understood and utilized by partners, serve as the community outreach team lead, and maintain and build partner relationships
• Project Management: Oversee planning and implementation of new statewide programs, identify and collaborate with affected groups, and plan and track project life cycle and deadlines
• Other job duties as assigned

Requirements

• Bachelor's degree in social work or a related field, or equivalent experience
• 3+ years of experience in homelessness assistance, with proficiency in Housing First principles and Coordinated Entry Systems
• Strong program management, customer service, and conflict resolution skills
• Experience with community planning, partnership building, and data systems (e.g. HMIS)
• Ability to travel (20% of the time) and conduct training sessions on complex topics
• Effective communication and stakeholder relations