Grant Funded Student Success Coach

East Stroudsburg University of Pennsylvania; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Outstanding benefits package including

Medical from date of hire

Retirement contributions

Employee wellness program

Paid leave

Job summary

East Stroudsburg University of Pennsylvania is seeking a Student Success Coach to collaborate across ESU departments, using data metrics to bolster retention and guide first-year student success. You will work with the Associate Provost for Student Success and participate in committees to optimize academic success initiatives.

The role emphasizes personalized campus connections, data-informed interventions, and a commitment to serving on ESU committees to improve student outcomes in a full-time

Qualifications

• Master's degree in campus life, education, counseling, or related field.
• Two or more years of experience in a field directly related to the duties and responsibilities.
• Experience with higher education student support programs (e.g. mentoring programs).
• Experience with assessment construction, data collection techniques, and analysis of said data.
• Excellent oral, written, technological skills (including excel, data collection reports, and social media).
• Strong collaborative skills with higher education faculty, staff, and administration.
• Strong organizational and time management skills.
• Comprehensive understanding of higher education, mentoring, tutoring, or counseling.
• Understanding of both traditional and non-traditional higher education students.
• Diligence and persistence in connecting with at-risk students.
• A positive and enthusiastic personality that ensures approachability and empathy to all.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with Word, Excel, Teams required.

Responsibilities

• Connect students to resources and guide students to successful completion of a degree program.
• Support students through encouragement, engagement, motivation, and inspiration.
• Contribute to the development and implementation of student success initiatives.
• Administer varied tools and assessments of first-year students.
• Define and identify 'at-risk' freshmen and establish data baseline and tracking mechanism.
• Monitor and review student assessment responses and progress indicators and respond with a personal support plan.
• Analyze assessment data, maintain databases, and construct reports on interventions and retention.
• Refer students to campus resources to meet personalized needs.
• Collaborate with faculty, administration, Financial Aid, Residence Life, Admissions, and others on retention efforts.
• Document student contact and maintain records via the university's information system.
• Coordinate social media content to communicate support and announcements with first-year students.
• Serve on university-wide committees and academic success initiatives.
• Perform other duties to support ESU's mission and diversity goals.

Skills

Mentoring programs

Collaborative skills

Organizational skills

Time management

Communication skills

English literacy

Education

Master's degree in campus life, education, counseling, or related field

Tools

Word

Excel

Teams

Data reporting

Social media management

Job description

As the Student Success Coach, you will need to think creatively and be comfortable collaborating with various ESU departments to nurture an encouraging environment geared towards student success. You will be an active member of the Academic Affairs team and will work closely with the Associate Provost for Student Success utilizing data metrics to implement effective support interventions to bolster student retention. You will thrive in this role if you like combining your campus life or counseling background and interpersonal skills to impactfully connect with students all while serving on ESU committees to optimize academic success initiatives. To be successful in this role, you must be able to make personalized connections in the campus community, use effective judgment for allocation of student resources, and have a strong passion to help others.

Your normal hours will be Monday through Friday 8:00 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true Student Success Coach. This is a full-time role dependent on continuous grant funding. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming.

What Will I Do At ESU? (AKA Essential Duties)

• Connect students to resources and guide students to successful completion of a degree program.
• Support students through encouragement, engagement, motivation, and inspiration.
• Contribute to the development and implementation of student success initiatives.
• Administer varied tools and assessments of first-year students.
• Define and identify "at-risk" freshmen and establish data baseline and tracking mechanism.
• Monitor and review student assessment responses and progress indicators (self-assessments, Warrior Fish flags, midterm grades, etc.) and respond personally to construct a support plan for individual students.
• Analyze assessment data, maintain databases, and construct reports on student interventions, success impact, and retention continuous improvement measures.
• Refers students to appropriate campus resources in an effort to meet the personalized needs of identified students.
• Collaborate with faculty, administration, Financial Aid Office, Office of Residence Life, Office of Admissions, and other campus partners in the development of retention efforts.
• Document students contact and maintain student records via the university's computerized information system.
• Coordinate social media content to maintain communication of support and announcements with all first-year students.
• Serve on university-wide committees, task forces, and academic success initiatives.
• Perform other related duties to support the university's mission to recruit, retain, and support diversity of the ESU student population.

What We're Looking For (AKA Qualifications)

• Master's degree in campus life, education, counseling, or related field.
• Two (or more) years of experience in a field directly related to the duties and responsibilities as outlined above.
• Experience with higher education student support programs (e.g. mentoring programs).
• Experience with assessment construction, data collection techniques, and analysis of said data.
• Excellent oral, written, technological skills (including excel, data collection reports, and social media).
• Strong collaborative skills with high education faculty, staff, and administration.
• Strong organizational and time management skills.
• Comprehensive understanding of higher education, mentoring, tutoring, or counseling.
• Understanding of both traditional and non-traditional higher education students.
• Diligence and persistence in connecting with at-risk students.
• A positive and enthusiastic personality that ensures approachability and empathy to all.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with Word, Excel, Teams required.

What We Offer

• Outstandingbenefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave
• Salary: $56,079 annually
• Living by the Warrior Code:
  • Accountable for One's Actions
  • Committed to Self-Growth
  • Willing to Sacrifice for the Greater Good
  • Positive, Honest, and Loyal
  • Respectful of the Environment and Community
  • Dedicated to Empowering Others

Employment Eligibility & University Committment

Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm