Grand Central - Senior Application Advisor

Healthtech Inc; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Grand Central is seeking a Senior Application Advisor to deliver expert Epic Grand Central design, build, testing and advanced troubleshooting for Nordic clients. You will guide customer engagements, mentor teammates, and ensure scalable, integrated Epic solutions.

The role requires active Grand Central certification, 5+ years of Epic experience, strong communication, and the ability to travel up to 10% and participate in on-call rotations.

Qualifications

• Active Epic Grand Central certification is required.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Strong problem-solving and communication skills for executive stakeholders.
• Willingness to participate in on-call rotations and travel up to 10%.

Responsibilities

• Provide expert Epic Grand Central design, build, testing and troubleshooting for Nordic clients.
• Mentor team members and lead customer engagements with clear documentation.
• Coordinate across IT and operations to ensure smooth system integration and changes.
• Translate customer needs into detailed technical specifications and builds.

Skills

Epic Grand Central certification

5+ years Epic experience

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Job description

Grand Central - Senior Application AdvisorWe use cookies to make the safest and most effective website possible.# Current Openings## Grand Central - Senior Application AdvisorApply: US - National: Full time: Posted Yesterday: R6242Make a difference. Be happy. Grow your career.The **Grand Central Senior Application Advisor** - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. ## KEY RESPONSIBILITIES* Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers* Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing* Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts* Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts ## Growth and Mentorship* Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership* Create documentation that enables consistent process execution* Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight* Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation* Provide timely, constructive feedback that builds confidence and supports continuous improvement## SKILLS AND EXPERIENCE* **Active Epic Grand Central certification required*** Post-secondary education or equivalent experience required* Additional Epic Prelude, Cadence, Real-Time Eligibility (RTE), Welcome, or Referrals certifications and/or experience preferred, with a well-rounded understanding of patient access, patient flow, admissions, discharges, transfers, bed management, and integration points* **5+ years of experience** implementing, training, or supporting Epic modules* Demonstrated alignment with Nordic’s core values (maxims)* Proven problem-solving and technical skills* Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite* Proficiency with Microsoft Office applications* Strong attention to detail and organizational skills* Ability to work both independently and collaboratively within a team environment* Experience with ticketing systems and change management processes* Strong customer service track record* Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred* Demonstrated sound judgment and appropriate escalation practices ## ADDITIONAL DETAILS* Ability to participate in on-call rotations outside of core business hours, including nights and weekends* Ability to travel up to 10%**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**