Prelude - Senior Application Advisor

Healthtech Inc; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Healthtech Inc in the United States seeks a Senior Application Advisor to lead Epic Prelude implementations and support. You will design, build, test, and troubleshoot Epic Prelude with Nordic clients, mentor teammates, and help onboard new staff to client configurations.

Strong communication and ITIL background are essential. We value 5+ years in Epic modules, ability to translate requirements, and excellence in problem-solving and stakeholder influence, including leadership.

Qualifications

• Active Epic Prelude certification required.
• Post-secondary education or equivalent experience.
• Experience with Epic patient access workflows and integration points.
• 5+ years implementing, training, or supporting Epic modules.
• Experience with ITIL processes, ticketing, and change management.

Responsibilities

• Provide expert-level troubleshooting to ensure Epic applications’ integrity and stability.
• Translate customer needs into detailed requirements and perform build/testing.
• Mentor team members and onboard new staff to client configurations.
• Explain complex setups to IT and leadership; create process documentation.

Skills

Epic Prelude

Communication skills

ITIL processes

Ticketing systems

Management experience

MS Office

Epic modules

Education

Post-secondary education or equivalent

Job description

Prelude - Senior Application Advisor page is loaded## Prelude - Senior Application Advisorlocations: US - Nationaltime type: Full timeposted on: Posted Yesterdayjob requisition id: R6241Make a difference. Be happy. Grow your career.The **Prelude Senior Application Advisor** - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.## Key ResponsibilitiesThey will be responsible for, but not be limited to:* Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customers* Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing* Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts* Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts## Growth and Mentorship* Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership* Create documentation that enables consistent process execution* Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight* Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation* Provide timely, constructive feedback that builds confidence and supports continuous improvement## Skills and Experience* Active Epic Prelude certification required* Post-secondary education or equivalent experience required* Additional Epic Grand Central, Cadence, Referrals, Welcome, or RTE certifications and/or experience preferred, with a well-rounded understanding of Epic patient registration, insurance verification, patient access workflows, and integration points* 5+ years of experience implementing, training, or supporting Epic modules* Demonstrated alignment with Nordic's core values (maxims)* Proven problem-solving and technical skills* Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite* Proficiency with Microsoft Office applications* Strong attention to detail and organizational skills* Ability to work both independently and collaboratively within a team environment* Experience with ticketing systems and change management processes* Strong customer service track record* Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred* Demonstrated sound judgment and appropriate escalation practices## Additional Details* Ability to participate in on-call rotations outside of core business hours, including nights and weekends* Ability to travel up to 10%**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**