GRAM AND DUN HOST KC

ViziRecruiter,LLC.; California (MO); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter,LLC. is seeking a Customer Service Representative in California, Missouri. This role involves providing outstanding service to guests, greeting them, and managing seating and reservations. The ideal candidate should adhere to all company policies and gaming regulations while maintaining areas in a safe condition. The position offers an opportunity to work in a lively environment and emphasizes team collaboration and individual growth.

Qualifications

• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner.
• Meet department uniform, appearance and grooming requirements.
• Fulfill reasonable duties to promote productivity.

Responsibilities

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their tables.
• Respond to telephone inquiries including making reservations.
• Inform guests of menu items, specials and promotions.
• Process sales including cash handling and receipts.
• Assist servers and bussers in dining area operations.
• Respond to telephone inquiries for reservations and messages.
• Handle to-go orders including payment collection and delivery.

Skills

Customer service

Cash handling

Reservations system

Menu knowledge

Greet guests

Teamwork

Tools

Reservation system

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.
• Inform guests of menu items, specials offered, and marketing promotion information as requested.
• Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed.
• Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.
• Respond to telephone inquiries including making reservations and taking messages as needed.
• Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.
• Ability to navigate the company reservation system.
• Menu knowledge.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Meet department uniform, appearance and grooming requirements.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.