Grain Account Manager — Field & Customer Advocate

The DeLong Co., Inc.; Town of Clinton (WI); Hybrid; USD 75,000 - 90,000; Full time

Job summary

The DeLong Co., Inc. in Clinton, WI is hiring a Grain Account Manager to serve farmers and producers, enrolling them in sustainability programs and guiding them through contracts, settlements, and AGRIS.

This full-time, exempt role combines office work with field time, requiring strong communication, organizational skills, and willingness to travel to meet customers and enroll them in programs.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office Suite (Microsoft 365), AI tools, and Adobe Acrobat.
• Comfort with technology and the ability to explain it clearly to others.
• Willingness to learn AGRIS accounting software.
• Sales, recruitment, or producer-facing relationship skills, with the ability to drive sign-ups.
• Ability to digest technical program documents and explain requirements to customers.
• Strong organizational skills and attention to detail.

Responsibilities

• Customer Support: Serve as a primary contact by phone, email, and in person; answer questions and resolve issues.
• Program Enrollment: Recruit and enroll customers and producers in grain division and sustainability programs and track enrollment.
• Technology Assistance: Help customers with account access and online tools; escalate technical problems as needed.
• Location Information: Share hours, procedures, services, and contacts for grain locations.
• Account and Contract Support: Answer questions on contracts, scale tickets, settlements, and account activity using AGRIS; route pricing questions.
• Internal Coordination: Connect customers with merchandising, accounting, logistics, and operations teams.
• Customer Experience: Gather feedback and suggest process improvements.
• Program Documentation: Keep enrollment paperwork audit-ready and organized.
• Out in the Field: Represent DeLong at events and grower meetings.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Detail-oriented

Driver's license

Education

High school diploma or equivalent

Associate or 4-year degree (Preferred)

Tools

AGRIS

Microsoft 365

Adobe Acrobat

CRM systems

Job description

The DeLong Co., Inc. in Clinton, WI is hiring a Grain Account Manager to serve farmers and producers, enrolling them in sustainability programs and guiding them through contracts, settlements, and AGRIS.

This full-time, exempt role combines office work with field time, requiring strong communication, organizational skills, and willingness to travel to meet customers and enroll them in programs.