Administrative Associate - Texas Student Experience

The University of Texas at Austin; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The University of Texas at Austin is seeking an Administrative Associate for Texas Student Experience to review, process, and evaluate admissions documents across multiple systems, ensuring accuracy and timely communication with stakeholders. You will support international document processing and contribute to enrollment operations through cross-functional collaboration.

Ideal candidates bring five years of administrative experience, strong communication skills, and the ability to manage

Qualifications

• High school graduation or GED and five years of administrative experience or related experience.
• Experience working with international academic documents and related processes.
• Demonstrated success working collaboratively in a team environment.
• Demonstrated ability to manage multiple, overlapping priorities and work independently.
• Excellent written, verbal, and interpersonal communication skills, with a professional demeanor.

Responsibilities

• Manage high-volume document processing with a high degree of accuracy and attention to detail.
• Respond to inquires from stakeholders related to missing documents or incomplete applications.
• Support international document processing and evaluation of credits.
• Serve as an active member of processing and operations teams on additional projects.
• Contributes to cross-functional enrollment operations initiatives and assists with guidance across the Texas Student Experience portfolio.

Skills

Administrative experience

Multitasking

Written and verbal communication

Interpersonal communication

Attention to detail

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Slate

Mainframe

Cognos

Job description

Job Posting Title

Administrative Associate - Texas Student Experience

Hiring Department

Texas Student Experience

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Sep 28, 2026

Position Duration

Expected to Continue

Location

UT MAIN CAMPUS

General Notes

Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

The Admissions Associate is responsible for the comprehensive review, processing, and evaluation of admissions documents. This includes working across multiple systems to process application materials and complete applications and communicating with internal and external stakeholders.

Responsibilities

• Manage high-volume document processing with a high degree of accuracy and attention to detail. Update academic records in Mainframe, Slate and other student information systems Analyze operational reports and distribute relevant information to other team members as needed.
• Respond to inquires from stakeholders (internal and external) related to missing documents, missing qualifications, or other things that may cause an application to be incomplete. Maintain documentation of processes and procedures.
• Support international document processing and evaluation of credits. This can include GPA calculation, transfer equivalencies, course indicators. Assist with the troubleshooting of international records, fixing exceptions, and merging duplicate records.
• Serve as an active member of the processing and operations teams by assisting with additional processes and projects as assigned. This includes, but is not limited to, assisting with admission document processing, communication with applicants, and assist with office wide initiatives.
• Contributes to broader enrollment operations initiatives and supports cross-functional efforts that advance the goals and priorities of Enrollment Operations and the broader Texas Student Experience portfolio. Participates in cross-training activities to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures. Provides operational support to other areas of Enrollment Operations during periods of increased volume, staffing needs, critical deadlines, or other identified operational priorities. Collaborates with colleagues across Texas Student Experience to identify opportunities for shared processes, improved workflows, consistent practices, and more effective use of technology. Contributes to a culture of collaboration, flexibility, and shared responsibility across Enrollment Operations and the broader Texas Student Experience portfolio.

Required Qualifications

High school graduation or GED and five years of administrative experience or related experience. Experience working with international academic documents and related processes. Demonstrated success working collaboratively in a team environment. Demonstrated ability to manage multiple, overlapping priorities and work independently. Excellent written, verbal, and interpersonal communication skills, with a professional demeanor. Demonstrated ability to work accurately and effectively in a fast-paced environment while meeting established deadlines

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor’s degree and one year of progressively responsible experience in higher education administration. Advanced proficiency with Microsoft Office, including Excel, Word, and PowerPoint. Experience using Slate and Cognos. Experience handling sensitive and confidential information. Extensive knowledge of academic programs and admissions policies, processes, and procedures at The University of Texas at Austin. Experience supervising or training staff.

Salary Range

$42,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and if this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.