Graduate Customer Success Manager

Canonical; Milwaukee (WI); Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a Graduate Customer Success Manager to enhance customer experiences and foster collaboration. In this remote role, you'll support customers, drive engagement, and onboard new users to cutting-edge technology solutions. With a focus on empathy and proactive problem-solving, you'll play a crucial role in ensuring customer satisfaction and success. This position offers a unique opportunity to work in a dynamic environment, contributing to the growth of an industry leader in open source technology. Join a team that values diversity and innovation, and take your career to the next level.

Benefits

Remote work with biannual in-person team sprints

USD 2,000 annual learning and development budget

Annual compensation review

Performance bonuses

Comprehensive benefits package

Parental leave

Employee assistance programs

Travel opportunities

Travel upgrades

Qualifications

• Experience in customer-facing roles with a proactive help-oriented mindset.
• Strong organizational skills and excellent presentation abilities.

Responsibilities

• Resolve customer ticket requests and enhance documentation.
• Onboard new customers and drive digital customer campaigns.

Skills

Customer-facing experience

Empathy

Presentation skills

Organizational skills

Proactive mindset

Team collaboration

Job description

Join to apply for the Graduate Customer Success Manager role at Canonical.

Customer success is a strategic department at Canonical aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and enhance their experience with Canonical's offerings. They understand customer objectives to activate internal and external capabilities, address pain points, and align expectations to foster collaboration.

This role is part of the growing Customer Success team, focusing primarily on the Tech segment, including store customers, with an assigned portfolio. The role involves ensuring a positive user experience through problem-solving, onboarding, enablement, and value realization, connecting with diverse users and identifying future champions.

Location: This position is remote worldwide.

Daily Responsibilities:

1. Support customers by resolving ticket requests.
2. Enhance documentation for problem solving, Q&A, and onboarding.
3. Drive customer campaigns via digital channels.
4. Identify high potential and high risk customers.
5. Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
6. Collaborate with Sales and Support to develop engagement plans.
7. Engage with customers to identify risks.
8. Gather customer feedback for product team review.

Desired Qualifications:

• Experience in customer-facing roles.
• Empathy and a proactive help-oriented mindset.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and documentation abilities.
• Team player capable of cross-departmental interaction.

Additional Skills:

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a plus, alongside excellent English skills.

What We Offer:

• Remote work with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and performance bonuses.
• Comprehensive benefits including leave, parental leave, employee assistance, travel opportunities, and travel upgrades.

About Canonical:

Canonical is a leader in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We operate remotely since 2004, fostering innovation and excellence in digital business. We are committed to diversity and equal opportunity.

Job Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Software Development