Grade 1 Group Leader - 2nd Shift

Home Comfort Group; Wichita (KS); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Premium health coverage

401(k) with generous matching

Ample paid time off

Parental leave

Life and disability protection

Job summary

Bosch in Wichita, United States, seeks a dynamic Grade 1 Group Leader Direct to lead a team of customer service representatives, ensuring top-tier service delivery and strong performance. You will manage scheduling, provide coaching, and drive improvements across processes and metrics.

The role emphasizes coaching, hiring participation, and collaboration with other departments to enrich the customer experience in a fast-paced, safety-focused manufacturing environment.

Qualifications

• Proven experience in a leadership role, preferably in a customer service or direct service environment.
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent customer service skills and a deep understanding of customer service best practices.
• Outstanding communication and interpersonal skills.
• Demonstrated problem-solving abilities and decisive decision-making capabilities.
• Strong organizational and time management skills.
• Proficiency in performance management and team development.
• Experience with customer service software and tools.
• Leadership or customer service management certifications (preferred).
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage and motivate a team of customer service representatives to achieve targets.
• Oversee daily operations, including scheduling, workflow management, and resource allocation.
• Provide coaching, mentoring, and performance feedback to team members.
• Analyze team performance metrics and implement strategies for continuous improvement.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Collaborate with other departments to enhance customer experience and streamline processes.
• Ensure compliance with company policies, procedures, and industry regulations.
• Identify and implement training initiatives to enhance team skills and knowledge.
• Participate in hiring, onboarding, and ongoing development of team members.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Coaching

Team development

Performance management

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark
enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding
Bosch teams around the world. Their creativity is the key to innovation through connected living,
mobility, or industry.

Let's grow together, enjoy more, and inspire each other. Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.

Job Description

We are seeking a dynamic and motivated Grade 1 Group Leader Direct to join our team in Wichita, United States. In this pivotal role, you will lead and inspire a group of Operators, ensuring exceptional service delivery and team performance.

• Manage and motivate a team of customer service representatives to achieve individual and group targets
• Oversee daily operations, including scheduling, workflow management, and resource allocation
• Provide coaching, mentoring, and performance feedback to team members
• Analyze team performance metrics and implement strategies for continuous improvement
• Handle escalated customer issues and complaints with professionalism and efficiency
• Collaborate with other departments to enhance customer experience and streamline processes
• Ensure compliance with company policies, procedures, and industry regulations
• Identify and implement training initiatives to enhance team skills and knowledge
• Participate in hiring, onboarding, and ongoing development of team members

Qualifications

• Proven experience in a leadership role, preferably in a customer service or direct service environment
• Strong leadership skills with the ability to motivate and inspire team members
• Excellent customer service skills and a deep understanding of customer service best practices
• Outstanding communication and interpersonal skills
• Demonstrated problem-solving abilities and decisive decision-making capabilities
• Strong organizational and time management skills
• Proficiency in performance management and team development
• Experience with customer service software and tool.
• Leadership or customer service management certifications (preferred)
• Ability to work flexible hours, including evenings and weekends, as required

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company

An operator in a manufacturing plant works in a fast-paced, hands-on environment surrounded by machinery, production lines, and constant activity. The setting is structured and safety-focused, requiring attention to detail, clear communication, and consistent adherence to procedures. Some areas require hearing protection due to noise levels, and some areas lack heating or air conditioning, so temperatures can vary throughout the day.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life.

• Premium health coverage
• 401(k) with generous matching
• Resources for financial planning and goal setting
• Ample paid time off
• Parental leave
• Comprehensive life and disability protection

We're investing in your success!