GPU Fleet Operations & Capacity Manager

Neura Market; San Francisco, Northern (CA, KY); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Medical, dental, and vision insurance

Flexible PTO including Winter Break

Parental leave

Fertility and family-building stipend

401(k)

Learning and networking opportunities

Job summary

Baseten is seeking a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet, across neocloud and bare metal environments. You will drive lifecycle management, health, observability, and remediation to maximize healthy GPUs and minimize downtime.

This operator role emphasizes clear processes, metrics, reporting, vendor coordination, and cross-functional alignment to ensure availability and efficient capacity utilization.

Qualifications

• 5 to 10+ years within infrastructure working within the compute lifecycle to maximize functional compute, ideally in a hyperscale, cloud, or large-scale compute environment.
• Direct experience managing GPU, server, or data center hardware supplier relationships. You understand fleet health, RMA processes, and how contracted capacity differs from delivered capacity.
• Highly analytical. You should be comfortable pulling your own data, building your own reports, and generating insights without waiting on someone else to hand you a dashboard.
• Comfortable with ambiguity. Part of the job is figuring out what should exist and building it.
• Strong cross-functional collaboration skills. You'll work closely with finance, infrastructure/engineering, legal, and security on a regular basis.

Responsibilities

• Drive suppliers to keep the maximum amount of the GPU fleet online and healthy.
• Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs.
• Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier.
• SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers fall short.
• Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability.

Job description

Baseten is seeking a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet, across neocloud and bare metal environments. You will drive lifecycle management, health, observability, and remediation to maximize healthy GPUs and minimize downtime.

This operator role emphasizes clear processes, metrics, reporting, vendor coordination, and cross-functional alignment to ensure availability and efficient capacity utilization.