Capacity Operations Manager

Jobtailor; California (MO); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Onsite SF/NY

Equity

Job summary

Baseten is seeking an experienced GPU fleet and supplier management leader to own the operational and analytical supply side of the company’s GPU fleet. You will manage lifecycle, health, observability, utilization monitoring, and remediation across neocloud and bare-metal environments.

You will drive suppliers to keep the maximum fleet online, maintain live capacity reconciliations, and own fleet health accountability including SLAs, MTTR, and RMA cycles.

Qualifications

• 5 to 10+ years within infrastructure, working within the compute lifecycle to maximize functional compute.
• Direct experience managing GPU, server, or data center hardware supplier relationships
• Understanding of fleet health, RMA processes, and differences between contracted and delivered capacity
• Ability to pull data, build reports, and generate insights independently
• Comfort with ambiguity and building processes or tools where needed
• Strong cross-functional collaboration skills with finance, infrastructure/engineering, legal, and security
• Experience at a hyperscaler, neocloud provider, or AI infrastructure company preferred
• Familiarity with NVIDIA H100/H200/GB200-class systems, power/thermal constraints, and compute supply-chain dynamics preferred
• Experience running formal supplier corrective actions preferred
• Ability to work onsite Tuesday–Thursday at the San Francisco or New York office
• Unrestricted work authorization in the United States

Responsibilities

• Own the operational and analytical supply side of Baseten’s GPU fleet
• Manage GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across neocloud and bare-metal environments
• Drive suppliers to keep the maximum amount of the GPU fleet online and healthy
• Maintain live reconciliation of contracted, provisioned, healthy, and utilized capacity by supplier and cluster
• Own supplier-attributed fleet health accountability, including replacement SLAs, MTTR, and RMA cycle times
• Monitor SLAs against contract terms, file and pursue credit claims, and enforce remedies
• Drive supplier remediation plans when performance falls short
• Coordinate internal communications for supplier maintenance affecting availability
• Take on adjacent work and close capacity gaps as the function evolves

Skills

GPU Fleet Management

Supplier Relationship Management

Data Analysis

Cross-Functional Collaboration

RMA Process Understanding

Compute Lifecycle Management

Tools

Neocloud

Bare-Metal Environments

NVIDIA H100/H200/GB200 Systems

Job description

• Own the operational and analytical supply side of Baseten’s GPU fleet
• Manage GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across neocloud and bare-metal environments
• Drive suppliers to keep the maximum amount of the GPU fleet online and healthy
• Maintain live reconciliation of contracted, provisioned, healthy, and utilized capacity by supplier and cluster
• Own supplier-attributed fleet health accountability, including replacement SLAs, MTTR, and RMA cycle times
• Monitor SLAs against contract terms, file and pursue credit claims, and enforce remedies
• Drive supplier remediation plans when performance falls short
• Coordinate internal communications for supplier maintenance affecting availability
• Take on adjacent work and close capacity gaps as the function evolves

Requirements

• 5 to 10+ years within infrastructure, working within the compute lifecycle to maximize functional compute
• Direct experience managing GPU, server, or data center hardware supplier relationships
• Understanding of fleet health, RMA processes, and differences between contracted and delivered capacity
• Ability to pull data, build reports, and generate insights independently
• Comfort with ambiguity and building processes or tools where needed
• Strong cross-functional collaboration skills with finance, infrastructure/engineering, legal, and security
• Experience at a hyperscaler, neocloud provider, or AI infrastructure company preferred
• Familiarity with NVIDIA H100/H200/GB200-class systems, power/thermal constraints, and compute supply-chain dynamics preferred
• Experience running formal supplier corrective actions preferred
• Ability to work onsite Tuesday–Thursday at the San Francisco or New York office
• Unrestricted work authorization in the United States

Core Competencies

Demonstrates expertise in managing GPU fleet lifecycle and supplier relationships, ensuring optimal fleet health and capacity utilization. Proficient in data analysis and reporting to drive operational insights and supplier performance improvements.

Highest-signal resume keywords

• GPU Fleet Management
• Supplier Relationship Management
• Data Analysis and Reporting
• Cross-Functional Collaboration
• RMA Process Understanding

Hard Skills

• GPU Management
• Compute Lifecycle Management
• Capacity Monitoring
• Performance Metrics Analysis
• Supplier Corrective Actions

Soft Skills

• Collaboration Skills
• Problem-Solving
• Adaptability

Industry Keywords

• Infrastructure
• Data Center Hardware
• Fleet Health
• SLAs
• Hyperscaler Experience

Tools & Technologies

• Neocloud
• Bare-Metal Environments
• NVIDIA H100/H200/GB200 Systems