Nscale is seeking a technical expert in Madison, North Carolina, focused on ensuring the efficiency and scalability of their data center infrastructure. This role includes handling support tickets, collaborating with engineering teams, and enhancing the customer experience through technical expertise. Ideal candidates will possess strong Linux and networking foundations and the ability to work in a dynamic environment. Nscale offers a competitive package and promotes a human-first flexible workplace culture.
Qualifications
Familiarity with servers, networks, storage, and virtualization concepts.
Comfortable with the command line and basic networking tools.
Able to troubleshoot common Linux issues.
Responsibilities
Handle day-to-day tickets and alerts and collaborate with Engineering.
Record, manage, and resolve support tickets promptly.
Propose improvements and contribute to incident reviews.
Skills
Problem solving
Strong analytical skills
Self-starter
Organizational skills
Collaboration
Growth mindset
Education
Basic knowledge of Linux and networking
Tools
Git
Ansible
Terraform
Job description
Nscale is seeking a technical expert in Madison, North Carolina, focused on ensuring the efficiency and scalability of their data center infrastructure. This role includes handling support tickets, collaborating with engineering teams, and enhancing the customer experience through technical expertise. Ideal candidates will possess strong Linux and networking foundations and the ability to work in a dynamic environment. Nscale offers a competitive package and promotes a human-first flexible workplace culture.