GPS Representative

Mutual of Omaha; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Annual bonus opportunity

401(k) plan with company match

Paid holidays and vacation

Job summary

Mutual of Omaha Insurance Co. is seeking a Group Enrollment Representative to review member eligibility, enrollment, and coverage changes for group employers.

You will handle inbound/outbound calls, emails, and written requests to ensure requests are accurate and completed from start to finish in a fast-paced production environment. You'll analyze requests, educate customers when outside contractual guidelines, resolve inquiries from employers, employees, brokers, and partners, and maintain

Qualifications

• Excellent customer service and human relations skills with good verbal and written communication abilities.
• Ability to effectively convey instructions and information to associates and customers. Strong math, analytical, and problem-solving abilities.
• Demonstrates sound judgment, creativity, and flexibility.
• Proficient in using personal computers, Microsoft applications, typing, data entry, and operating a computer keyboard and calculator accurately and attentively.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.

Responsibilities

• Handles eligibility processing, responds to customer inquiries by investigating and resolving issues, and meets production, quality, and time service requirements while maintaining confidentiality.
• Establishes and maintains effective working relationships with company personnel to ensure successful program implementation and delivery.
• Evaluates and maintains the eligibility of certificate holders for enrollment to support claims, ensuring compliance with policyholder contracts and legal requirements.
• Communicates with policyholders, employees, brokers and internal business partners (inbound and outbound phone and email) to obtain necessary information, educates them on contract provisions, resolves eligibility and billing issues, and provides daily management updates on workload and inventory

Skills

Customer service

Communication

Written communication

Math

Analytical thinking

Problem solving

Attention to detail

Remote work

Data entry

Tools

Microsoft Office

Job description

Location: Remote
Work Type: Full Time Regular
Job No: 505386
Categories: Customer Service
Application Closes: Closes Nov 12, 2026

As a Group Enrollment Representative, you'll spend your day reviewing member eligibility, enrollment, and coverage changes for group employers. You'll gather and clarify information through inbound and outbound phone calls, emails, and written requests to ensure each request is handled accurately and efficiently. You'll manage tasks from start to finish in a fast-paced production environment while meeting established service, production, and quality expectations. A key part of your role will be analyzing verbal and written requests to determine what is needed, completing supported actions, and providing clear customer education when a request falls outside contractual guidelines. You'll help resolve inquiries from employers, employees, brokers, and internal business partners with efficiency, accuracy, and care. By maintaining accurate data, following contractual requirements, and communicating clearly, you'll help build strong customer relationships and support the organization’s ability to provide reliable, high-quality service to policyholders.

WHAT WE CAN OFFER YOU:

• Hourly Pay: $22.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Handles eligibility processing, responds to customer inquiries by investigating and resolving issues, and meets production, quality, and time service requirements while maintaining confidentiality.
• Establishes and maintains effective working relationships with company personnel to ensure successful program implementation and delivery.
• Evaluates and maintains the eligibility of certificate holders for enrollment to support claims, ensuring compliance with policyholder contracts and legal requirements.
• Communicates with policyholders, employees, brokers and internal business partners (inbound and outbound phone and email) to obtain necessary information, educates them on contract provisions, resolves eligibility and billing issues, and provides daily management updates on workload and inventory

WHAT YOU'LL BRING:

• Excellent customer service and human relations skills with good verbal and written communication abilities.
• Ability to effectively convey instructions and information to associates and customers. Strong math, analytical, and problem-solving abilities.
• Demonstrates sound judgment, creativity, and flexibility.
• Proficient in using personal computers, Microsoft applications, typing, data entry, and operating a computer keyboard and calculator accurately and attentively.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.

PREFERRED:

• Previous call center and phone based experience
• Knowledge of eligibility requirements, master contract provisions, and applicable federal/state laws
• Knowledge of contract provisions and their impact on the ability to collect premiums and determine eligibility

Together we achieve greatness. Not only is this a core value, but it's also representative of the kind of place we are - built by the strength and integrity of our employees. It's why we're named a 'Great Place to Work'.

Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co-workers.