GovTech Support Engineer — Troubleshoot & Elevate Client Experience

PayIt; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Excellent benefits

Job summary

PayIt, a GovTech company in the United States, seeks a Support Engineer to diagnose and fix issues affecting residents using government services. You’ll explore APIs, logs, and data to reproduce bugs, then craft fixes and clearer guidance for clients.

You’ll work with Product and Engineering to document features, improve processes, and reduce friction for government customers. Strong English and basic coding knowledge are essential.

Qualifications

• Relevant professional experience in customer support or technical support.
• Basic familiarity with at least one coding language to gather data from web services.
• Proficient in English, clear written and verbal communication.

Responsibilities

• Solve client issues by developing expertise in product areas and troubleshooting complex client issues.
• Identify, reproduce, and document bugs for engineering and product teams to speed resolutions.
• Create and maintain high-quality documentation to support new and existing feature launches.

Skills

Coding language familiarity

English communication

Web services & JSON

SQL basics

Troubleshooting

Team collaboration

Tools

Postman

Job description

PayIt, a GovTech company in the United States, seeks a Support Engineer to diagnose and fix issues affecting residents using government services. You’ll explore APIs, logs, and data to reproduce bugs, then craft fixes and clearer guidance for clients.

You’ll work with Product and Engineering to document features, improve processes, and reduce friction for government customers. Strong English and basic coding knowledge are essential.