Govt Services Territory Account Manager

Starkey Hearing Technologies; Charleston (WV); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Holidays and floater days

Volunteer service day

Paternity leave

Tuition reimbursement

Job summary

Starkey Hearing Technologies seeks a sales-oriented professional to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. You will expand market share, nurture key accounts, and manage projects to support strategies while applying audiology concepts and Starkey product fitting expertise.

This role requires account leadership, CRM proficiency, and collaboration with internal teams.

Qualifications

• 4-year degree or equivalent work experience.
• MS or AuD in Audiology or Licensed hearing instrument specialist required.
• Minimum of 2 years' experience in the hearing aid industry.

Responsibilities

• Develop account strategy and business plans to grow market share.
• Increase market share within the assigned territory.
• Manage projects to support account strategies.
• Collaborate with the GS audiology account representative for quarterly reviews.
• Build relationships with stakeholders to highlight Starkey's value proposition.
• Maintain and update CRM with contact and account details.
• Lead training: product and sales training, seminars, and regional/national sessions.
• Support government services team with new products and ongoing training to customers.

Skills

Microsoft Suite

Salesforce CRM

PowerBI

Smartphone technology

Video conferencing

Education

AuD in Audiology

MS in Audiology

Licensed hearing instrument specialist

4-year degree or equivalent work experience

Tools

Microsoft Suite

Salesforce CRM

PowerBI

Smartphone technology

Virtual meeting platforms

Job description

Job Summary

Primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively.

Responsibilities

• Account Strategy and Business Planning
• Increase market share within the assigned territory.
• Manage critical projects to support account strategies.
• Collaborate with the GS audiology account representative to present quarterly business reviews.
• Build relationships with internal and external stakeholders to highlight Starkey's value proposition.
• Maintain and update CRM with relevant contact and account information.
• Sales Pipeline Reinforcement
  • Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities.
  • Manage sales pipeline using sales tools to advance the sales process.
• Customer Relationship Management
  • Establish and maintain customer partnerships to achieve mutual goals.
  • Expand and retain the customer base within the territory.
  • Provide ongoing support to account contacts, including audiology and product fitting assistance.
• Develop close working relationships with the GS support team, Customer Service, and Credit Representatives.
• Coordinate and enroll customers in training seminars.
• Training
  • Complete product and sales training to enable effective customer education.
  • Conduct in-office training, seminars, and hands-on product training.
  • Collaborate with the government services team to provide new products and ongoing training to customers.
  • Conduct and support regional training and national symposiums.
• Perform other duties/responsibilities as assigned.

Requirements

• Education
  • 4-year degree or equivalent work experience.
  • MS or AuD in Audiology or Licensed hearing instrument specialist required.
• Experience
  • Minimum of 2 years' experience in the hearing aid industry.

Knowledge / Technical Requirements

• Proficient with Microsoft Suite
• Salesforce CRM
• Minimal experience with PowerBI
• Proficient in smartphone technology
• Virtual meeting platforms

Competencies, Skills & Abilities

• Selling skills
• Territory Management
• Business Acumen
• Teamwork
• Product Knowledge
• Strategic mindset

Working Conditions

• Approximately 75-80% of travel which includes a mix of day and overnight based on territory needs.
• Valid Driver's License

Equipment Operation

• Standard office
• All hearing aid programming interfaces, cables and
• Demo Hearing Instruments
• Knowledge of audiological diagnostic and verification equipment

Compensation

This position offers a base salary plus monthly commission/incentive opportunities. The anticipated total compensation, including base salary and commission, is expected to range from $100,000 to $150,000, based on performance. The total target compensation range represents estimated earnings based on expected commission rates. Actual earnings may vary depending on individual performance and company objectives. The maximum payout under the annual incentive plan is 310%, achievable with a 200% target performance. This position is eligible for a bonus based upon performance results, though there is no guarantee of payout.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.