Govt IT Service Desk Analyst - Tier 1 Clearance Eligible

Innovative Management Concepts, Inc.

Greenville (SC)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Innovative Management Concepts, Inc. (IMC) seeks a service desk analyst to provide analysis and troubleshooting for government-facing applications. This on-site role in Greenville, SC supports a highly visible customer with a 40-hour week and flexible shifts.

U.S. Citizenship and Tier 1 Public Trust clearance are required, with strong communication and problem-solving skills a must. You will handle incidents, document resolutions, and assist cross-functional teams in a fast-paced ITIL

Qualifications

Associate degree required; equivalent experience may be considered.
1+ years as a service desk analyst in client-specific support.
Physical ability to lift up to 40lbs and sit/stand as needed.
Excellent verbal and written communication to explain technical issues.
Ability to analyze, document, and resolve incidents with accuracy.

Responsibilities

Serve as first point of contact for all Service Desk inquiries.
Troubleshoot and resolve Tier I incidents across hardware, software, accounts, connectivity, and apps.
Create, document, update, and resolve tickets in ServiceNow SMP.
Aim for first-call resolution; escalate unresolved issues to appropriate teams.
Maintain logs and knowledge articles; support AI-enabled ServiceNow features.
Participate in knowledge management and cross-functional teams.