Government Travel Consultant

Adventure Travel Trade Association, Inc.; Virginia Beach (VA); Remote; USD 20,000 - 29,000; Full time

Job summary

CI Azumano is hiring a Government Travel Consultant to support federal agencies with professional travel services. This remote role requires one week of in-person orientation at the Virginia Beach, VA home office. Training is provided for success.

The starting rate is $18.00 per hour, with weekend work required. Responsibilities include securing air, car, and hotel for government clients and ensuring compliance with government travel regulations while delivering high-quality service.

Qualifications

• Experience in travel or reservations environments.
• Able to adapt to changing travel regulations.
• Strong communication with clients and agencies.

Responsibilities

• Arrange air, car and hotel for government agencies.
• Ensure bookings comply with government travel rules.
• Maintain queues and update clients on status.
• Process cancellations or changes as needed and inform clients.
• Provide timely updates to client agencies about travel status.
• Research travel industry changes to stay current.
• Maintain professional customer service and suggest value-added services.
• Weekend work is required.

Skills

Travel industry experience

Proactive systems approach

Written and verbal communication

Customer service

Positive attitude

Education

High School Diploma or GED with some college

Tools

WorldSpan

SABRE GDS

Job description

CI Azumano is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This position plays a key role in ensuring travel arrangements meet government standards while delivering exceptional service. No prior government travel experience is required- comprehensive training will be provided to set up for success.

This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The starting rate for this role is $18.00/hour.

Roles and Responsibilities include, but are not limited to:

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency
• Weekend work is required in this role

Basic Qualifications:

• High School Diploma or GED, with some post-high school education

Competencies/Job Knowledge

• Travel industry experience
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills
• Customer service skills
• Positive attitude

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.