Government Travel Advisor: Complex Itineraries & Service

American Express Global Business Travel; Arlington (VA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform access

Inclusion Groups

Job summary

Amex GBT in the United States is seeking a Travel Consultant to support the U.S. Military and Government team by arranging domestic and international travel and delivering exceptional service before, during, and after trips. You will work on complex itineraries and advise clients to optimize their travel experience.

The role requires Sabre GDS proficiency, a minimum of 3 years in travel or 5 years in customer service, and U.S. citizenship for government contracts.

Qualifications

• 3+ years as a travel consultant (or 5+ years in another customer service industry).
• Advanced knowledge of GDS (Sabre).
• U.S. citizenship required due to Federal Government contract.
• Excellent customer service and communication skills; teamwork and a positive attitude.
• Willingness to learn; military experience/certifications may substitute for some requirements.

Responsibilities

• Create domestic and international travel arrangements for air, hotel, rail, and ground transportation.
• Ensure reservations are built to client standards and preferences.
• Provide informed recommendations to deliver the best travel experience.
• Handle a range of bookings from simple to complex with multi-destinations.
• Make changes or resolve issues during or before travel assignments.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Tools

Sabre GDS

Job description

Amex GBT in the United States is seeking a Travel Consultant to support the U.S. Military and Government team by arranging domestic and international travel and delivering exceptional service before, during, and after trips. You will work on complex itineraries and advise clients to optimize their travel experience.

The role requires Sabre GDS proficiency, a minimum of 3 years in travel or 5 years in customer service, and U.S. citizenship for government contracts.