Government Technologies Group - Systems Application Manager

Johnson Controls; Rockville (MD); On-site; USD 92,000 - 126,000; Full time

Job summary

Johnson Controls is seeking a Systems Application Manager, Government Technologies, to support PMO projects with complex security and integrated systems. You will analyze needs, define objectives, design solutions, and support field teams nationwide through training, documentation, troubleshooting, and escalation.

You will review drawings, schematics, and configurations to ensure accuracy, while coordinating with customer IT and operations to keep security requirements aligned with installation

Qualifications

• 10–15 years of security industry field experience with emphasis on computer-based installation and repair, including IT experience.
• Experience and programming with multiple PACS and ePACS, plus ePACS help desk support.

Responsibilities

• Design, review, and validate integrated security system solutions for PMO requirements.
• Translate customer needs into system objectives and practical applications.
• Confirm compatibility and correct product selection against specifications.
• Troubleshoot system issues using manuals and change notices.
• Provide ongoing technical support to PMO teams, customers, and field personnel.
• Bench test and program access control systems prior to shipment and support on-site commissioning.
• Create technical documents with wiring, schematics, and installation guidance.
• Coach and train customer staff and Johnson Controls teams on integrated systems.
• Collaborate with customer IT and operations to align system requirements with security needs.

Skills

PACS programming

ePACS

Access control

IT experience

Troubleshooting

Customer service

Communication

Education

Associates or Bachelor's degree

Tools

Hirsch access control

Software House CCURE

Microsoft Visio

Excel

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

Johnson Controls is a global organization focused on smart, healthy, and sustainable buildings. In this role, you will help support complex security and integrated systems programs by combining technical depth, customer focus, and hands-on execution to deliver reliable outcomes for PMO projects and programs.

As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems supporting PMO customers. You will analyze customer needs, define system objectives and requirements, develop solutions for new or existing applications, and support field teams and customers nationwide through training, documentation, troubleshooting, and escalation support.

How You Will Do It

• Support PMO projects and programs by designing, reviewing, and validating integrated security system solutions for customer requirements.


• Analyze customer needs, translate them into system objectives, and develop practical solutions for new and existing applications.


• Review equipment application and confirm compatibility, correct product selection, and accurate system design against specifications.


• Research system issues, follow troubleshooting procedures, and use manuals, parts manuals, change notices, and bulletins to diagnose and resolve problems.


• Provide ongoing technical support to PMO teams, customers, field technicians, and Business Operations throughout project delivery, start-up, commissioning, and handover.


• Bench test and program access control systems before shipment and provide in-field programming and commissioning support as needed.


• Develop technical documents and field instructions covering wiring diagrams, block diagrams, schematic diagrams, elevations, and step-by-step installation or maintenance guidance.


• Train, coach, and support customer field staff and Johnson Controls Installation/Service Teams on integrated systems and computer-based applications.


• Customize applications with customer IT when required by network security protocols and support configuration changes permitted by the system manufacturer.


• Support legacy equipment assessments and recommend upgrade or integration paths, while confirming infrastructure requirements such as cabling, power, environmental needs, conduits, and raceways.


• Own the quality of every solution by confirming customer intent, system compatibility, and technical accuracy before work moves forward.


• Stay close to the work by reviewing drawings, schematics, software, and manuals carefully, then turning that detail into clear next steps for field teams and customers.


• Remove obstacles early through proactive clarification, practical value engineering, and responsive support during design, start-up, commissioning, and escalation.


• Strengthen outcomes through direct collaboration with customer IT, Business Operations, and field personnel so that system intent, security requirements, and installation realities stay aligned.


• Improve every day by documenting lessons learned, refining technical guidance, and using troubleshooting feedback to drive better standards and faster resolution.


• Work as one team by coaching others, sharing expertise openly, and supporting diverse field perspectives to deliver a consistent customer experience.

Required Experience

What we look for

• 10-15 years of security industry field experience with emphasis on computer-based installation and repair (including some IT experience). Experience and programming with multiple PACS and ePACS, along with ePACS help desk support

Skills

• Demonstrated in-depth knowledge of FICAM, HSPD-12, and ePACS compliance, requirements, and support.


• Demonstrated component level knowledge of Hirsch and Software House CCURE systems.


• Demonstrated installation and programming of Hirsch and Software House CCURE systems.


• Solid working knowledge and understanding of electronics or electrical theory.


• Ability to implement existing configuration standards and recommend new configurations which perform more efficiently.


• High level of proficiency in PC literacy, Microsoft Office Visio, (or other graphics program) Excel, and Integrating Access Control, CCTV, Intercom and IDS.


• Strong understanding of integration concepts with ability to quickly acquire specialized knowledge as required by the PMO.


• Excellent interpersonal skills: Demonstrated ability to effectively interact with all levels of the internal Johnson Controls’ organization, customer organizations, and customer vendors and contractors.


• Strong commitment to top-notch customer service at all levels.


• Ability to communicate clearly and efficiently through phone, Microsoft Teams chat and video, and emails.

Knowledge And Requirements

• Installation, programming, and troubleshooting experience for the following systems:
  
  
  
  • Hirsch-Identiv access control and Software House CCURE Access Control.
  
  
  
  
  • Certifications for these platforms is a plus.
  
  
  
  
  
  


• Must have or be able to receive and maintain, at a minimum a public trust.


• Must have or be able to receive and maintain the CSEIP certification.


• Travel as required. Travel will vary. Approximately 25% required based types of projects issued. Travel will also be required for renewal and new certifications.

Preferred

• Associates or Bachelor’s degree.


• IT hardware and/or software training, certifications.


• Enterprise PACS migration and support experience.


• CSEIP Certification.


• FIPS 201 standards.


• NIST standards.


• CompTIA certifications.


• Electrical engineering.


• FISMA compliancy.

HIRING SALARY RANGE: $92,000- 126,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)