Government Savings Operations Analytics Manager

Ascensus

Florida

On-site

USD 110,000 - 140,000

Full time

2 days ago

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Job summary

Ascensus in Florida is seeking a Manager of Operational Support to lead the tactical execution of quality monitoring, reporting, and analytics for Government Savings Operations (529/ABLE/SFRP). The role supports the Director of Operational Support by ensuring accurate reporting, actionable insights, and high-quality operational performance.

The Manager will oversee a small, specialized team of analysts focused on reporting, data quality, operational insights, and resolution services.

Qualifications

5+ years of experience in operations, reporting, analytics, or financial services.
2+ years in leadership or supervisory roles.
Experience with Power BI or similar platforms preferred.

Responsibilities

Manage day-to-day operational reporting across productivity, quality, SLA, and performance metrics.
Oversee a small team of analysts responsible for reporting, analytics, and data quality support.
Ensure accuracy, consistency, and timeliness of all reporting outputs to leadership and partners.
Develop and automate reporting solutions using Power BI and AI-enabled capabilities.
Identify automation opportunities to reduce manual data collection and processing.
Monitor KPIs and communicate trends, risks, and improvement opportunities.