GOVERNMENT OPERATIONS CONSULTANT I - 71001446

State of Florida; Tallahassee (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

The State of Florida, Department of Law Enforcement, is seeking a Government Operations Consultant I in Tallahassee to coordinate customer service inquiries and support investigations.

Under supervision, the role handles data collection, reporting, and liaison tasks; strong communication and organizational skills are essential to success.

Qualifications

• Experience in handling customer inquiries and documenting workflow.
• Ability to research, review, and recommend actions to resolve issues.
• Knowledge of Florida Customer Service Standards Act is preferred.

Responsibilities

• Coordinate receipt, response and tracking of customer inquiries.
• Return voice messages and manage OIG email boxes.
• Prepare reports and provide analytical assistance to investigations.
• Maintain confidentiality of case files and secure data storage.
• Assist with OIG fleet, purchasing, and inventory as needed.
• Receive incoming calls to the Office of Inspector General.

Skills

Data analysis

Written and verbal communication

Problem solving

Independent work

Organizational skills

Job description

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GOVERNMENT OPERATIONS CONSULTANT I - 71001446

Date: Sep 14, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:883597

Agency: Department of Law Enforcement

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 71001446

**Internal advertisement for current FDLE members**

POSITION SUMMARY:

Under the direct supervision of the Citizen Services Manager, this position is responsible for coordinating the receipt, response and tracking of customer service inquiries and correspondences to individuals and/or agencies requesting assistance from FDLE in accordance with the Florida Customer Service Standards Act and Agency policy.

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Demonstrating the ability to research, review, and recommend appropriate action to resolve inquiries or complaints. Inquiries and complaints will be properly documented, and referral documents and correspondence will be prepared without spelling and grammatical errors;
• Returning voice messages left on the Office of Inspector General (OIG) telephone line;
• Managing the OIG Customer Complaint and the OIG Report Fraud email boxes;
• Keeping the supervisor apprised of workload, complaints received and actions taken;
• Ensuring the confidentiality of case files and case related materials by maintaining a secure database and file storage;
• Preparing reports, provides analytical assistance and supports the overall investigative function, within the Office of Inspector General;
• Assisting with managing the OIG fleet;
• Assisting with OIG purchasing;
• Assisting with OIG inventory;
• Supporting the OIG as needed; and
• Receiving incoming calls to the Office of Inspector General.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the methods of data collection and analysis;
• Knowledge of basic management principles and practices;
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices;
• Ability to organize data into logical format for presentation in reports, documents, and other written materials;
• Ability to conduct fact finding research;
• Ability to utilize problem-solving techniques;
• Ability to work independently;
• Ability to plan, organize, and coordinate work assignments;
• Ability to communicate effectively; and
• Ability to establish and maintain effective working relationships with others.

Note: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BASE SALARY:

• $ 42,200.08

NOTES:

Starting salary will be at the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy. The elements of this selection process may include a work sample and/or interview. Future vacancies may be filled from this position advertisement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.