Government Operations Analyst I: Policy&Process Improvement

Business and Financial Operations; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Florida Department of Revenue in Tallahassee seeks a Business Analyst for the Information Service Program Application Development team. The incumbent will independently review, evaluate, and develop systems for various processes while working to improve efficiency and effectiveness of departmental goals.

This role requires creative problem-solving and initiative in addressing operational challenges, and is located in Tallahassee.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Two or more years of experience in customer service, training, and applying/complying with state regulations.
• One or more years of experience working in a team environment.
• ITIL Certification (preferred).
• Supervisory experience (preferred).

Responsibilities

• Review, evaluate, and develop systems for various processes.
• Improve efficiency and effectiveness of departmental goals.
• Address operational challenges with creative problem-solving and initiative.

Skills

Customer service

Training

State regulations compliance

Teamwork

ITIL Certification

Job description

Florida Department of Revenue in Tallahassee seeks a Business Analyst for the Information Service Program Application Development team. The incumbent will independently review, evaluate, and develop systems for various processes while working to improve efficiency and effectiveness of departmental goals.

This role requires creative problem-solving and initiative in addressing operational challenges, and is located in Tallahassee.