Government IT Business Analyst – Content & Process Strategy

Contact Government Services, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

endent Care, and Commuter)

Paid Time Off and Holidays

Job summary

Contact Government Services, LLC (CGS) is seeking a Business Analyst to work with a large federal agency within the Information Technology department. You will partner with internal business owners and external partners to understand opportunities and define functional requirements.

The role involves developing documentation, process maps, and training materials, translating complex product information into clear content, and supporting service delivery improvements.

Qualifications

• Must be a U.S. Citizen.
• Bachelor’s Degree (Computer Science, or engineering).
• Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance.
• 7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes.
• Experience working with phase-based and Agile delivery methods.
• Experience with Jira or other Agile tools.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Must be able to work well both in a team environment and independently.
• Must possess exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Familiarity with government projects and policy/procedures teams.
• Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis.
• Experience in managing client requirements and small teams.
• Excellent analytical skills and business presentation skills.

Responsibilities

• Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
• Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
• Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
• Create high-level briefings and communications materials for customers, management, and executive stakeholders
• Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
• Evaluate program materials and develop innovative approaches for improvement
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
• Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
• Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
• Support a continuous improvement process by providing recommendations on improving products, services, and processes.
• Manage client interaction and expectations regarding team efforts
• Identify and coordinate cross-team dependencies and collaboration
• Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Skills

Communication skills

Attention to detail

Team collaboration

Documentation

Agile

Requirements gathering

Education

Bachelor's degree in CS or engineering

Tools

Jira

Job description

Contact Government Services, LLC (CGS) is seeking a Business Analyst to work with a large federal agency within the Information Technology department. You will partner with internal business owners and external partners to understand opportunities and define functional requirements.

The role involves developing documentation, process maps, and training materials, translating complex product information into clear content, and supporting service delivery improvements.