Government Contact Center Supervisor

North End Teleservices, Inc.; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Shuttle Service

The WorkLab

Paid Holidays

Paid Time Off

Tuition Reimbursement

Health, Dental, and Vision Coverage

STD/LTD Insurance

Life Insurance

Job summary

North End Teleservices, Inc. is seeking an Account Supervisor to lead government programs within a fast-paced call center environment in Omaha.

You will supervise multiple client programs and teams exceeding 20 representatives, ensuring quality, compliance, and client satisfaction. The role demands strong leadership, strategic thinking, and excellent communication to deliver KPI insights, resolve issues, and align operations with client goals while maintaining profitability and operational

Qualifications

• Must have supervisory experience in a contact center.
• Ability to manage multiple client programs and teams.
• Strong written and verbal communication skills.
• Collaborates cross-functionally to resolve issues and improve operations.
• Experience delivering KPI insights to clients.

Responsibilities

• Supervise multiple client programs and teams exceeding 20 representatives.
• Communicate with clients, resolve conflicts, ensure deliverables and revenue.
• Provide strategic and analytic insights to optimize operations and cost efficiency.
• Lead cross-functional efforts to monitor status and address issues.
• Ensure processes, quality standards, and profitability.
• Mentor and develop staff, maintain team motivation and accountability.
• Track and report KPIs to stakeholders.

Skills

Strategic thinking

Leadership

Communication

Negotiation

Team coaching

Process improvement

Analytical thinking

Attention to detail

Customer advocacy

Project management

Tools

Excel

Word

Job description

North End Teleservices, Inc. is seeking an Account Supervisor to lead government programs within a fast-paced call center environment in Omaha.

You will supervise multiple client programs and teams exceeding 20 representatives, ensuring quality, compliance, and client satisfaction. The role demands strong leadership, strategic thinking, and excellent communication to deliver KPI insights, resolve issues, and align operations with client goals while maintaining profitability and operational