Governance & Adoption Analyst

CRH; Atlanta (GA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability benefits

Retirement savings

Wellness programs

Inclusive culture

Job summary

CRH is seeking a governance and adoption professional to develop, coordinate and maintain governance, reporting and risk activities for central technology services. You will ensure alignment with strategic and financial objectives across the global CRH landscape.

You will support the Governance and Adoption Lead to manage change and adoption of central technology services across the organization, including Collaboration, Identity Management and Endpoint Management, in line with business

Qualifications

• At least 5 years of experience designing, executing and evaluating change management in a global organization.
• Masters degree or significant experiential knowledge in lieu of formal qualification.
• Certified or strong experience in change management and collaboration platforms.
• Ability to convey technical information to non-technical stakeholders and drive governance changes.
• Hybrid (remote/on-site) work environment within a global team.

Responsibilities

• Support the Governance and Adoption Lead in preparing finance and performance reports for central technology services.
• Collaborate with division IT to manage demand and implement changes per ITSM principles.
• Create and maintain central technology services plans and artefacts (training, comms, governance docs).
• Ensure governance processes (e.g., Global CAB) across Group, Region, and OpCos.
• Coordinate communications and awareness campaigns aligning with the technology roadmap.
• Develop adoption strategies for current and future tools, measure adoption and adjust.
• Define adoption metrics to measure outcomes and impact of central technology activities.
• Address user concerns and support transitions and projects across divisions.
• Provide change management support including leadership communications and training materials.
• Build adoption dashboards and surveys to assess usage and adoption rates.
• Work with governance and data teams on compliance, risk and data governance requirements.

Skills

Change management

Data analysis

Reporting tools

Education

Masters degree

Tools

Collaboration platforms

Job description

Job ID: 527738

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

Ensure effective development, coordination and maintenance of the Central Technology Services governance, reporting and risk activities, ensuring alignment with strategic and financial objectives of this global service and wider CRH landscape.

Work with and support the Governance and Adoption Lead and wider team to manage change and the adoption of central technology services (such as Collaboration, Identity Management and Endpoint Management) across the organization in alignment with business objectives

Job Location

This role is based at our corporate office in the Perimeter area of Atlanta, GA - hybrid work schedule

Job Responsibilities

• Support the Governance and Adoption Lead in the preparation of both finance, including operational and recharge, and performance reports and relevant updates on the central technology services for relevant stakeholders, fora etc. Monitor and track variances across performance and financial reporting as required.
• Work with division IT representatives to manage incoming business demand and change pipeline, ensuring processes are followed and demand are implemented following ITSM principles.
• Create, manage and maintain central technology services plan and artefacts (such as awareness and training plans, Comms Plan, Stakeholder Map, Governance documentation etc)
• Ensure that the required governance and supporting processes (e.g Global CAB) are in place with clear delineation of activities between Group, Region / Division and OpCos
• Coordinate communication and awareness campaigns across the organization in line with the central technology services roadmap and business needs, develop both proactive and 'in flight' change activities to drive adoption.
• Leveraging the central technology roadmap, create and implement adoption strategies and plans for current and future tools, service rollout and adoption, measuring adoption metrics, and adjusting strategies as needed.
• Define and monitor key adoption and metrics in order to measure outcomes and impact of the central technology activity.
• Work with the division IT representatives, address user concerns and provide support during transitions and projects.
• Provide change management support to the business including leadership communications, launch planning and training material.
• Build adoption dashboards and surveys to assess application usage, adoption rates.
• Work with the Governance and Adoption Lead and Head of Central Technology Services with regard to the compliance, risk and data governance activities and requirements for the Central Technology team.

Job Requirements

• At least 5 years relevant experience across design, execution and evaluation of change management in a large, global organization, preferably within a technology / IT functional area / program
• Relevant 3rd level qualification, preferably at Masters level or alternatively have significant experiential knowledge to offset formal qualification.
• Certified / strong experience in change management / collaboration platforms.
• Adaptability and a proactive approach to governance and change management with ability to conduct effective change management sessions and workshops and to effectively convey technical information to non-technical stakeholders.
• A highly results-orientated individual focused on achieving tangible results working as part of a global team in a hybrid (remote / on-site) environment.
• Excellent communication and interpersonal skills and the ability to build relationships with key contacts and across divisions and teams. Ability to foster collaboration across these networks.
• Proficiency in data analysis and reporting tools and adjust strategies accordingly, and to analyze data to optimize central technology services along with a strong understanding of change considerations.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.