Governance & Adoption Analyst

Oldcastle Payroll, Inc; Atlanta (GA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental & disability benefits

Group retirement savings program

Health and wellness programs

Inclusive culture with internal growth

Job summary

CRH is seeking aSenior Change Manager to oversee governance and adoption of central technology services from our Atlanta corporate office. The role collaborates with the Governance and Adoption Lead to align IT initiatives with strategic and financial goals in a global organization.

You will manage change, develop communications, dashboards and training materials, and measure adoption impact across divisions and OpCos in a hybrid work environment.

Qualifications

• At least 5 years of change management experience in a global organization.
• Experience with governance frameworks and IT service delivery.
• Ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Support Governance and Adoption Lead in reports on central technology services performance.
• Coordinate demand management and ITSM-aligned change pipelines across regions.
• Develop and maintain governance artefacts, training plans, and comms materials.
• Monitor adoption metrics and drive continuous improvement of tooling adoption.
• Provide change management support including leadership communications and training.

Skills

Change management

IT governance

Stakeholder management

Data analysis

Communication

Education

Masters degree in a relevant field

Job description

Job ID: 527738

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

Ensure effective development, coordination and maintenance of the Central Technology Services governance, reporting and risk activities, ensuring alignment with strategic and financial objectives of this global service and wider CRH landscape.

Work with and support the Governance and Adoption Lead and wider team to manage change and the adoption of central technology services (such as Collaboration, Identity Management and Endpoint Management) across the organisation in alignment with business objectives

Job Location

This role is based at our corporate office in the Perimeter area of Atlanta, GA - hybrid work schedule

Job Responsibilities

• Support the Governance and Adoption Lead in the preparation of both finance, including operational and recharge, and performance reports and relevant updates on the central technology services for relevant stakeholders, fora etc. Monitor and track variances across performance and financial reporting as required.
• Work with division IT representatives to manage incoming business demand and change pipeline, ensuring processes are followed and demand are implemented following ITSM principles.
• Create, manage and maintain central technology services plan and artefacts (such as awareness and training plans, Comms Plan, Stakeholder Map, Governance documentation etc)
• Ensure that the required governance and supporting processes (e.g Global CAB) are in place with clear delineation of activities between Group, Region / Division and OpCos
• Coordinate communication and awareness campaigns across the organization in line with the central technology services roadmap and business needs, develop both proactive and 'in flight' change activities to drive adoption.
• Leveraging the central technology roadmap, create and implement adoption strategies and plans for current and future tools, service rollout and adoption, measuring adoption metrics, and adjusting strategies as needed.
• Define and monitor key adoption and metrics in order to measure outcomes and impact of the central technology activity.
• Work with the division IT representatives, address user concerns and provide support during transitions and projects.
• Provide change management support to the business including leadership communications, launch planning and training material.
• Build adoption dashboards and surveys to assess application usage, adoption rates.
• Work with the Governance and Adoption Lead and Head of Central Technology Services with regard to the compliance, risk and data governance activities and requirements for the Central Technology team.

Job Requirements

• At least 5 years relevant experience across design, execution and evaluation of change management in a large, global organization, preferably within a technology / IT functional area / program
• Relevant 3rd level qualification, preferably at Masters level or alternatively have significant experiential knowledge to offset formal qualification.
• Certified / strong experience in change management / collaboration platforms.
• Adaptability and a proactive approach to governance and change management with ability to conduct effective change management sessions and workshops and to effectively convey technical information to non-technical stakeholders.
• A highly results-orientated individual focused on achieving tangible results working as part of a global team in a hybrid (remote / on-site) environment.
• Excellent communication and interpersonal skills and the ability to build relationships with key contacts and across divisions and teams. Ability to foster collaboration across these networks.
• Proficiency in data analysis and reporting tools and adjust strategies accordingly, and to analyze data to optimize central technology services along with a strong understanding of change considerations.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.