Gourmet E‑Store Order Picker & Loader

Central Market; Fort Worth (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Central Market is seeking a Customer Service Representative to pick and pack online orders, ensure clean eStore areas, and assist customers with product questions in Fort Worth. This role supports perishable and non-perishable eCommerce items, ships orders to customers, and maintains safety and sanitation standards.

The position requires strong customer service, basic communication, and the ability to work a flexible schedule. Training on SOPs and digital ordering tools is provided.

Qualifications

• Excellent customer service skills - Required
• Basic communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required
• Ability to use material-handling equipment and maintain license - Required

Responsibilities

• Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers

Skills

Excellent customer service

Basic communication

Prioritization

Flexible schedule

Material-handling equipment

Education

HS Diploma or GED

Job description

Central Market is seeking a Customer Service Representative to pick and pack online orders, ensure clean eStore areas, and assist customers with product questions in Fort Worth. This role supports perishable and non-perishable eCommerce items, ships orders to customers, and maintains safety and sanitation standards.

The position requires strong customer service, basic communication, and the ability to work a flexible schedule. Training on SOPs and digital ordering tools is provided.