Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud

Google LLC; New York (NY); On-site; USD 127,000 - 184,000; Full time

Job summary

Google LLC is seeking a Google Workspace Customer Engineer (CE) to partner with Sales teams to differentiate Google Workspace and Gemini Enterprise for customers. You will serve as the customer's primary technical partner, leading technical conversations, architecting cross-pillar cloud solutions, and driving the technical win.

You will collaborate with product marketing and engineering to stay ahead of industry trends and deliver practical, scalable solutions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing or support role.
• Experience working on power applications and productivity software.
• Experience presenting to technical stakeholders or executive leaders.
• Ability to travel up to 50% of the time.

Responsibilities

• Partner with Sales teams to differentiate Google Workspace and Gemini Enterprise to customers.
• Serve as the customer's primary technical partner and trusted advisor.
• Architect cross-pillar cloud solutions to solve business issues.
• Drive the technical win and define delivery and consumption plans.
• Use presentation skills to engage technical and business leaders; collaborate on solutions.

Skills

Cloud-native architecture

Executive presentation

Customer-facing

Travel up to 50%

Education

Bachelor's degree or equivalent

CS/AI degree preferred

Tools

Gemini Enterprise

Agentic AI platforms

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Google Workspace Customer Engineer (CE), you will partner with Sales teams to differentiate Google Workspace and Gemini Enterprise to our customers. You will serve as the customer's primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Workspace and agentic workplace transformation. You will have excellent technical, communication and organizational skills.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $184000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google (https://www.google.com/about/careers/applications/benefits/).

Minimum qualifications:

• - Bachelor's degree or equivalent practical experience.
• - 6 years of experience with cloud-native architecture in a customer-facing or support role.
• - Experience working on power applications and productivity software.
• - Experience presenting to technical stakeholders or executive leaders.
• - Ability to travel up to 50% of the time.

Preferred qualifications:

• - Bachelor's degree in Computer Science, AI-related technical field, or equivalent practical experience.
• - Experience in technical cloud ecosystems on enterprise productivity solutions and with related solutions (e.g., Messaging, Productivity applications, Identity Management, Endpoint Management).
• - Experience in designing, building, or implementing agentic AI solutions to automate business processes.
• - Knowledge of Agentic AI platforms (including Gemini Enterprise), its features, engaged differentiation, and the integration of enterprise-wide data sources and third-party connectors.
• - Work on identifying and qualifying business opportunities, key customer technical objections, and developing strategy to resolve technical blockers.
• - Share Google Workspace expertise to support the technical relationship with Google's customers and partners, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace. Take responsibility for the technical aspect of RFPs/RFIs.
• - Architect solutions that leverage Google Workspace and Gemini Enterprise to automate complex, end-to-end customer workflows. Recommend integration strategies, enterprise architectures, platforms, and application infrastructure needed to successfully implement a complete solution using best practices on Google Workspace.
• - Educate partners and customers on leveraging agentic capabilities using Google Workspace and Gemini Enterprise including integrations with third-party data sources.
• - Lead discussions that connect business goals to technical decisions.