Goodwill Supervisor

Easterseals-Goodwill Northern Rocky Mountain Inc.; Billings (MT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Paid Time Off

401(k) Retirement Plan + up to 4%

Tuition Assistance

Flexible Spending + Health Savings

Employee Wellness Program

Discount on ESGW Services

30% Discount at Goodwill Stores

Job summary

Easterseals-Goodwill Northern Rocky Mountain Inc. is seeking a Supervisor in Charge to ensure high levels of guest and donor service at the facility. The role requires cross-training across retail, production, and Donation Door operations, with initiative to move between tasks as priorities shift.

You'll supervise Donation Door activities and coordinate with teams to maintain flow and productivity while supporting a flexible schedule that includes evenings and weekends.

Qualifications

• Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours including evenings and weekends.
• Develops a superior workforce through coaching conversations and by requesting Manager action with staff not meeting expectations.
• Motivate and engage the team; set the example.

Responsibilities

• Supervises Goodwill Donation Door activities.
• Assists in all aspects of retail, production, and Donation Door operations as needed.
• Able to move between assignments as priorities change and be responsive to fluctuating donations and processing needs.
• Works flexible hours including evenings and weekends.

Skills

Cross-training

Coaching conversations

Team motivation

Guest service

Flexibility

Job description

Provides support to production, retail, and/or donation door, as needed. Will serve, at times, as "Supervisor in Charge" of entire facility. Responsible for assuring a high level of guest and donor service. Must ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW.

Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks and being prepared to move between assignments as priorities change. As required or assigned, supervises Goodwill Donation Door activities. Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations. Must be able to work flexible hours including evenings and weekends.

Requirements

• Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours including evenings and weekends.
• Develops a superior workforce (through the use of coaching conversations, feedback and by requesting Manager action with any staff that are failing to meet expectations
• Ensures success by motivating and engaging the team; set the example.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance
• Able to stand, stoop, bend, or carry for entire shift
• Tolerance to extreme changes in temperature and humidity
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• 0-2 years
• Previous supervisory experience preferred.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness ("PSLF") program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.