Golf Shop Manager

PGA TOUR, Inc; Duluth (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Wellness program

401(k) with matching employercontrib

Pet Insurance

Paid Time Off

Meal benefits

Access to PGA TOUR tournaments

Tuition assistance

Employee discounts

Job summary

TPC Sugarloaf in Duluth, GA seeks a Golf Shop Manager to coordinate golf shop activities and supervise Golf Shop Coordinators. You will work closely with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop and Tournament facilities where applicable.

Responsibilities include managing shop operations, inventory, paperwork, reservations, and daily sales while upholding PGA TOUR Golf Course Properties, Inc. standards. Excellent customer service and leadership are essential.

Qualifications

• High school education or equivalent.
• Two to three years of similar experience in retail or golf shop.
• Previous supervisory experience preferred.

Responsibilities

• Manage, open, close, and secure golf shop and storage areas using established procedures.
• Assist with physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc.
• Assist with completion of required paperwork such as daily usage, inventory and variance reports.
• Assist PGA TOUR players, Members and Guests with golfing needs to ensure a smooth and enjoyable experience.
• Greet and welcome Members and Guests professionally.
• Communicate clearly with Members, Guests, and staff.
• Answer questions and provide assistance to Members & Guests; book reservations and update systems.

Skills

Supervisory experience

Customer service

Retail operations

Cash handling

Education

High school education or equivalent

Tools

POS system

Job description

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs. Tee up your career as a part of our team with the TPC Network! The Golf Shop Manager is responsible for coordinating various golf related activities within the Golf Shop, as well as supervising all Golf Shop Coordinators. They will also work with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop and Tournament facilities where applicable.

QUALIFICATIONS

• High school education or equivalent education
• Thorough knowledge of general business practices, retail sales practices and procedures as would be acquired through two to three years of similar experience
• Previous supervisory experience preferred

RESPONSIBILITIES/DUTIES

• Responsible for managing, opening, closing, and securing golf shop and storage areas using established procedures
• Assist with physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc
• Assist with completion of required paperwork such as daily usage, inventory and variance reports
• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome Members and Guests in a professional and courteous manner
• Communicate clearly and professionally with Members, Guests, and fellow staff Members
• Answer questions and provide assistance and information to Members & Guests
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include: Accurately record time and date of reservation in the online reservation system Make corrections and update online reservation system as appropriate when reservations have been filled or canceled Email and telephone members/guests to verify advance reservations Advises guests of any abnormal golf course conditions (overseeding, aerification etc.) Communicate with local hotels/resorts concerning golf course profile (conditions)
• Accurately open, operate and close the point of sale system per the Club Operations Manual Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
• Collect green fees, car fees, and other incomes
• Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
• Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

Travel is not expected for this position

Work Schedule Expectations

This position requires shifts as necessary based on business levels

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees within the department

Owned, operated, and licensed by the PGA TOUR, the TPC Network is comprised of 30 premier private, resort and daily fee golf properties designed by some of golf’s most elite architects. Each TPC has hosted or has been designed to host TOUR-sponsored golf tournaments. Since TPC Sawgrass first opened its world-renowned PLAYERS Stadium Course in the fall of 1980, TPCs have provided the PGA TOUR with rent-free venues for tournaments, helping to boost championship golf purses and increasing charitable donations to grassroots non-profit organizations. At the same time, TPCs have provided recreational golfers with the unique opportunity to test their skills on the same layouts where the world’s best golfers compete. TPCs are known for their outstanding conditioning and amenities, as well as a commitment to environmental excellence. The TPC Network is also distinguished by its unwavering commitment to further the PGA TOUR’s giving back mission through support of charitable and community-based programs.

Our benefits may include:

• Medical/Dental/Vision Health Savings Account with employer contribution
• Wellness Reward Program
• Life and Disability Insurance 401(k) plus employer match and employer contribution
• Pet Insurance
• Employee Assistance Program
• Paid Time Off and Holidays
• Complimentary employee meals
• Access to PGA TOUR golf tournaments
• Tuition Assistance
• Playing privileges and employee discounts

For more information, please visit www.tpc.com.