Golf Shop Assistant

Oki Golf

Newcastle (WA)

On-site

USD 25,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Golf benefits for free play, guestPass

50% discount on shift meals

25% discount for you and up to four of

Flexible work environment

401K with company match

Paid sick time

Team Member Referral Program

Medical/dental/vision/telehealth (Full

FSA options

Company-paid life insurance and LTD

Paid vacation

Holiday pay

Job summary

The Golf Club at Newcastle, operated by Oki Golf, is seeking a Golf Shop Assistant to manage daily shop operations and collaborate with the Head Golf Professional to deliver exceptional guest service. You will support targets, use golf shop systems, and promote Oki Golf programs.

Responsibilities include greeting guests, answering calls, aiding tournaments, and maintaining clean, professional appearance while driving sales and guest satisfaction across all eight Oki courses.

Qualifications

Ability to work well under pressure while balancing multiple priorities in public view.
Passion for serving guests and satisfaction.
Comfort with a fast-paced environment and continuous improvement.
High work standards, attention to detail, accuracy, and timeliness.

Responsibilities

Assist the Golf Shop in achieving targets and maximize the tee sheet.
Use golf shop systems efficiently.
Greet guests, provide a sincere welcome, and invite return.
Answer the phone within 3 rings.
Assist guests during their time in the shop in a friendly, courteous manner.
Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
Maintain effective communication between all staff regarding course operations.
Lead by example in performance, motivation, and engagement.
Use suggestive selling to ensure guests have everything for their round and amenities.
Assist in achieving targets for retail revenues.
Educate guests on Oki Golf program offerings.
Maintain a clean appearance and wear uniform at shift start.
Keep environment clean and free of clutter.
Know hours, pace of play, events, and FAQ details.

Skills

Guest service

Attention to detail

Time management

Fast-paced

Golf business knowledge

Education

BA or higher preferred

Job description

As a Golf Shop Assistant at The Golf Club at Newcastle, you will be responsible and accountable for the daily operations of the golf shop, and you will coordinate with the Head Golf Professional/Director of Golf to provide exceptional service to our guests. This includes meeting or exceeding our established standards for guest satisfaction, sales, and financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist the Golf Shop in achieving targets through the maximization of the tee sheet.
Use all golf shop-related systems efficiently.
Initiate contact with guests within 15 feet, with a sincere welcome. At the conclusion of the guest’s visit, offer a genuine thank you and an invitation to return.
Answer the phone within 3 rings.
Greet guests and assist them throughout their time in the golf shop in a friendly, and courteous manner.
Always yield to the guest.
Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
Maintain effective communication between all staff members regarding course operations.
Lead by example, setting a benchmark of performance in the areas of innovation, motivation, and engagement.
Use suggestive selling techniques to ensure guests have everything necessary for their round of golf along with their use of property amenities.
Assist in achieving targets for retail revenues.
Knowledgeable regarding the Oki Golf program offerings and provide education to guests on the benefits.
Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
Knowledgeable regarding hours of operation, pace of play, group event detail, as well as FAQ sheet.
Other tasks as assigned.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

Able to work well under pressure and balance multiple priorities and assignments while being in the public eye.
Must have a passion for serving guests and their satisfaction is your satisfaction in a job well done.
Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines.
Must be comfortable working in a fast-paced environment where continuous improvement is expected.
Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must.
BA, degree, college or university program certificate preferred; or two to four years of related experience and/or training; or equivalent combination of education and experience.
Good working knowledge of the golf business.

WORK ENVIRONMENT:

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the team member must:

Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis
Have the ability to lift 50 pounds occasionally.
Be able to work weekends and holidays, mornings and evenings as business demands.

COMPENSATION DETAILS: