Golf Shop Counter Worker

Forest Lake Club; Columbia (SC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Forest Lake Club in Columbia, SC is seeking a Golf Shop Counter Worker to provide exceptional service to members and guests. You will handle opening/closing procedures, reservations, check-ins, and payments, and assist with retail sales while maintaining a welcoming shop environment.

The role supports the Golf Shop operations, ensuring accurate sales and friendly interactions, with emphasis on professionalism and a polished appearance.

Qualifications

• Customer service mindset and warm demeanor.
• Ability to handle multiple tasks and stay organized.
• Proficient in communicating with members and guests.
• Comfort with standing for long periods and working a flexible schedule.

Responsibilities

• Greet members and guests with a welcoming smile.
• Assist Merchandise Manager and staff with daily operations.
• Answer Golf Shop telephones professionally and promptly.

Skills

Customer service

POS familiarity

Communication

Team player

Tools

POS software

Job description

# Golf Shop Counter WorkerCOLUMBIA, SC 29206## OverviewPosition TypeFull-Time/Part-Time## Description**Job Description:**The Golf Shop Counter Worker is responsible for providing exceptional service to members and guests within the Golf Shop at Forest Lake Club. Your role is vital in crafting a positive, memorable and exceptional golf experience. Building off experiences created by other staff members, you will continue the member/guest experience with warm demeanor while providing outstanding service. This will be accomplished by being welcoming, personable and professional. Additionally, you will support the golf shop operations by handling day-to-day duties, including opening and closing procedures, answering phone calls, making golf reservations, and assisting members and guests with their needs. You will also maintain a welcoming and organized environment in the Golf Shop while ensuring the highest standards of service.**Job Responsibilities:*** Greeting Members and their Guests with a welcoming smile.* Assist the Merchandise Manager and Professional Staff with day-to-day operations.* Answer Golf Shop telephones in a professional manner.* Responsible for opening and closing procedures.* Administer point of sale transactions and maintain the day-to-day golf reservation systems by reserving tee times, check-in customers, and receiving payments.* Assist with retail sales including helping Members and Guests based on their shopping needs.* Maintain compliance of club policies for guest and junior play.* Accurately reconcile golf register sales with daily sales reports at the end of shifts.* Ensure the collection and recording receipt of appropriate payment (cash, credit card transactions); in accordance with company and City procedures.* Keep a working knowledge of all upcoming tournaments and programs to provide accurate information to members and guests.* Assist in rearranging displays and the overall cleanliness of the Golf Shop.* Perform other duties as assigned or required by the Professional Staff and Merchandise Manager that are relevant to the Golf Shop.## Qualifications**Qualifications:**To perform this job successfully, an individual must be able to perform each responsibility successfully. This person must present a neat appearance and have a warm, cheerful personality. Tact and good judgment are especially beneficial characteristics. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.**Personal Qualities*** Personable, approachable and socially engaging, with a strong ability to build relationships.* High degree of professionalism, demonstrating commitment to excellence and maintaining high standards.* Versatility and flexibility, with a willingness to work a combination of weekdays and weekends as needed.**Skills and Attributes*** Detail oriented, with the ability to prioritize workload and manage multiple tasks simultaneously.* A proactive self-starter who requires minimal supervision to accomplish tasks effectively.* Thrives in a fast-paced work environment, maintaining focus and efficiency.* Team oriented, with the ability to integrate quickly and contribute to achieving operational goals.* Additional Requirements + Ability to stand for long periods of time. + Proficient computer skills.