Golf Shop Attendant

Twice; Mount Sinai (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Twice in Mount Sinai, NY is seeking a Golf Shop Attendant to deliver exceptional customer service, assist with merchandise, and provide information about club services. The role supports inventory management and collaborates with the pro-shop team to ensure a high standard of service.

Responsibilities include welcoming golfers, processing charges, checking in players, handling tee-time bookings, and maintaining organized displays.

Qualifications

• High school diploma or equivalent.
• Basic understanding of golf operations, equipment and etiquette.
• Strong interpersonal and communication skills.
• Organizational skills to maintain shop presentation and inventory.
• Ability to work independently and in a team.
• Familiarity with golf merchandise and equipment.
• Experience with POS systems and cash handling.
• Flexibility to work weekends/holidays and endure temperature/humidity.
• Ability to sit, stand, walk, lift up to 100 lbs., and use general shop equipment.

Responsibilities

• Deliver exceptional customer service and welcome golfers in the pro-shop.
• Process charges at the register and check in players before rounds.
• Handle member/guest inquiries and tee-time bookings by phone or in person.
• Maintain a calm, professional demeanor in high-pressure situations.
• Oversee inventory by checking in merchandise, organizing displays, and restocking.
• Support course operations with marshaling and outside services as needed.
• Provide operational support to head golf professional and management.
• Follow club policies and maintain safe, orderly work areas.

Skills

Customer service

Retail operations

Golf knowledge

POS systems

Communication

Team player

Education

High school diploma

Tools

POS systems

Cash handling

Job description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

Reports to the Supervisor Golf Shop.

Experience Required

• High school diploma, GED, or equivalent.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat/kneel, reach, grasp, push/pull, twist/bend, lift/carry up to 100 lbs., talk, hear, and see.
• Attendance as outlined on the weekly schedule, with additional hours as required, including weekends and/or holidays.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience.
• Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, maintaining stock levels, notifying customers when special orders arrive, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service.
• Execute end-of-day business functions following the club's guidelines and established procedures.
• Ensure all daily tasks are completed to club standards, including maintaining orderly work areas, tidying the pro-shop and entry areas, and restocking merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and encourage compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.