Golf Shop Associate – Part-Time, Warm Guest Service

Ultipro; Napa (CA); On-site; USD 24,000 - 27,000; Part time

Job summary

Silverado Resort in Napa, CA is seeking a part-time Golf Shop Associate to deliver a premier golf experience with warm, personalized service and efficient operations. The role covers merchandise sales, tee sheet management, and daily shop maintenance, aligning with Troon standards and resort expectations.

Compensation is $17.50 - $19.50 per hour, reflecting hospitality focus and a fast-paced resort environment.

Qualifications

• Friendly, outgoing personality with a passion for hospitality.
• Strong communication and interpersonal skills.
• Basic computer skills; experience with POS systems and tee sheet software preferred.
• Dependable, detail-oriented, and team-focused with a strong work ethic.
• Knowledge of the game of golf and golf shop operations preferred.
• Ability to thrive in a fast-paced resort environment.

Responsibilities

• Deliver a warm welcome to all members and guests, utilizing names and personal recognition whenever possible.
• Provide efficient and accurate check-in while anticipating guest needs and setting expectations for their round.
• Communicate effectively with Outside Services, Starters, and Player Assistants to ensure a seamless golf experience.
• Process tee time reservations in accordance with Silverado policies (member, resort guest, Troon programs, and invited guests).
• Assist with daily tee sheet management, ensuring accuracy and maximizing utilization.
• Maintain a clean, organized, and visually appealing golf shop environment.
• Assist with merchandising, inventory displays, and restocking of product as directed.
• Promote and sell merchandise in alignment with our retail standards.
• Accurately process all transactions, including green fees, cart fees, and retail sales through the POS system.
• Ensure charges align with member profiles (e.g., cart plans, guest passes, privileges).
• Issue receipts and maintain accountability for all financial transactions.
• Assist with daily cash handling procedures, including reconciliation and closing reports.
• Assist with receiving, unpacking, and organizing merchandise and golf operations supplies.
• Take and relay messages for members, guests, and staff as needed.
• Support tournament operations and member events as directed.
• Uphold Silverado Resort standards and the Four Keys of Service in all interactions.
• Maintain professionalism, punctuality, and attention to detail in all aspects of the role.
• Perform additional duties as assigned by Golf Professional Staff or Management.

Skills

Hospitality mindset

Communication skills

POS system

Team player

Golf knowledge

Attention to detail

Tools

TEE sheet software

Job description

Silverado Resort in Napa, CA is seeking a part-time Golf Shop Associate to deliver a premier golf experience with warm, personalized service and efficient operations. The role covers merchandise sales, tee sheet management, and daily shop maintenance, aligning with Troon standards and resort expectations.

Compensation is $17.50 - $19.50 per hour, reflecting hospitality focus and a fast-paced resort environment.