GOLF SHOP ASSOCIATE

Carolina Country Club; Raleigh (NC); On-site; USD 16,531 - 24,796; Part time

Job summary

Carolina Country Club in Raleigh, NC seeks a Part Time Customer Service Associate to assist the Professional Staff and Director of Golf with day-to-day operations and the club's retail program. You will greet members and guests, manage golf shop tasks, and uphold the club's standards.

The role emphasizes teamwork, safety, and delivering gracious hospitality; relevant knowledge of golf products and services will help you support events and maintenance of shop inventory.

Qualifications

• Provide high standard of service to members and guests.

Responsibilities

• Assist in day-to-day operations of the retail program and golf shop.
• Greet members and guests warmly by name.
• Maintain knowledge of club events, hours, and dining operations.
• Explain golf products and services to members and guests.
• Assist Director of Golf with operation standards and inventory records.
• Attend staff meetings and complete required trainings.

Skills

Customer service

Teamwork

Communication

Hospitality

Job description

Job Details

Job DetailsJob Location: Carolina Country Club - Raleigh, NC 27608Position Type: Part TimeJob Shift: AnyJob Category: Customer Service

This position assists the Professional Staff and Director of Golf with all activities relating to the management and execution of the club’s day to day tasks and retail operation, in a professional and friendly demeanor with high regards towards excellence. Accentuates teamwork and knows the Club safety policies and procedures. This position will embody the Carolina Country Club Mission Statement and Absolutes.

Mission Statement

Through Excellence and gracious hospitality, we work together to enrich lives.

Absolutes:

• 1. Engage – Greet by name, build relationships, fond farewell
• 2. Maintain a culture of trust and respect
• 3. Welcoming – Smile, positive attitude, enthusiasm
• 4. Look for and act upon every opportunity to create memorable moments
• 5. Be accountable for immediately solving problems or find someone who can
• 6. Continuously improve experiences with effort, innovations and creativity
• 7. Diligently maintain clean and safe facilities

Job Functions include:

• Under the supervision of the Director of Golf, assist in the day to day operations as well as various elements of the retail program which includes golf shop management, facility management, activity management and other business management activities.
• Acknowledge and greet all members (by name) and their guests in a warm, friendly and professional manner
• Maintain knowledge of current club events, activities and hours of operation, to include dining hours.
• Maintain awareness related to new industry trends and related technologies.
• Ability to thoroughly explain all golf products, services and other information about the club to members and guests.
• Provide assistance and suggestions as they relate to operational standards and report to the Director of Golf.
• Maintain good personal hygiene, clean and pressed clothing and a clean work environment.
• Manage various inventory records related to the retail operation, and provide an attractive and orderly appearance of the shop.
• Collect charges and fees for all golf related activities.
• Assist members and communicates, interpret and enforce golf and club rules and regulations
• Maintain handicap records.
• Maintain records relating to player and guest rounds.
• Adhere to all federal, state and local laws regarding health, safety and employment.
• Assist golf shop in tournament setup of golf carts and range operations.
• Ability to learn new skills and adapt to change.
• Perform other appropriate tasks assigned by the Director of Golf.
• Attend staff meetings.
• Complete required employee computer-based training courses within the required time frame.
• Responsible for understanding CCC Employee Policies and Mission Statement.

QualificationsWorking Conditions, Physical Functions, Requirements and Abilities:

• Must provide a high standard of service for entire membership and visiting guests.
• Have the skills and personality to create a professional and welcoming atmosphere that meets or exceeds the exacting standards of our members.
• Must be present during special events to assist in respective role.
• Job duties will require the employee to work indoors and outdoors and will require employee to frequently stand, walk, run, bounce, balance, stoop, kneel and/or crouch for several hours per day.
• Reach with hands and arms.
• Must be able to push, pull or lift using golf equipment.