Golf Shop Assistant

ZEALANDIA HOLDING COMPANY in; Murrells Inlet (SC); On-site; USD 21,000 - 25,000; Full time

Job summary

An established industry player is seeking a Golf Shop Assistant to join their team at a vibrant golf club. This role is perfect for those passionate about customer service and the golfing experience. You'll be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include managing customer interactions, maintaining shop cleanliness, and assisting with operational tasks. The company values employee development and offers exciting travel benefits, making it a great place to grow your career. If you enjoy a dynamic work environment and want to contribute to a positive guest experience, this opportunity is for you.

Benefits

Membership to travel club

Discounted stays at resorts

Discounts on travel-related expenses

Qualifications

• Customer service experience and telephone experience required.
• Basic math skills and knowledge of golf rules preferred.

Responsibilities

• Greet customers and assist with opening and closing duties.
• Maintain cleanliness and stock in the shop.
• Coordinate effectively with staff for smooth operations.

Skills

Customer Service

Communication Skills

Problem-Solving

Basic Math Skills

Education

High School diploma or GED

Job description

Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?

East Coast Golf Management (ECGM) is hiring Golf Shop Assistant positions at our Wachesaw East Golf Club location in Murrells Inlet, SC!

As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it and develop it. As an ESOP (Employee Stock Ownership Plan) company, our employees are invested in the company's success, meaning that when you succeed, you're working towards both the company's future and your own.

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental, and more

A role in our golf shop is a great way to get started with LHR. In this role, you'll work face-to-face with guests to establish a positive rapport and provide excellent experiences from the first greeting, setting a positive tone for the golf experience. It is essential that we make golfers feel welcome, meet their needs, and resolve any questions or problems efficiently and appropriately.

Position Summary

The Shop Assistant is responsible for greeting customers as they sign in to play golf. The Shop Assistant will assist in opening and closing duties of the shop, provide outstanding customer service to all players, and manage a clean, accurate tee sheet and customer profile. Responsibilities include collecting green fees, seasonal dues, and maintaining the cleanliness, stock, and security of the shop.

Essential Functions

1. Answer and direct all incoming calls, take messages, and deliver them appropriately.
2. Greet and direct all visitors; ask all players to sign in.
3. Inform players of course conditions (e.g., cart path only, brown patches).
4. Prepare club cars for rental to customers.
5. Maintain a constant presence in the pro shop.
6. Empty trash throughout the shop and offices daily.
7. Dust, clean, stock, and ensure all surfaces and displays are attractive.
8. Coordinate effectively between Tournament Staff, Player Assistants, Starter, and General Manager to ensure smooth operations.

Qualifications & Requirements

Education/Credentials: High School diploma or GED preferred.

Experience: Customer service and telephone experience; cash register familiarity; basic math skills; knowledge of golf rules; good grooming habits; ability to make change; positive attitude and professional demeanor; strong communication skills; ability to make every customer feel welcome.

Core Competencies

Accountability, adaptability, customer orientation, enthusiasm, ethics, honesty/integrity, interpersonal skills, responsibility, safety awareness, tolerance.

Knowledge & Skills

Active listening, autonomy, effective oral communication, energy, friendliness, judgment, organization, problem-solving, reliability.

Other Requirements

Must possess a valid driver's license.

Physical Requirements

Stand, walk, reach above shoulder, squat, and lift objects up to 50 lbs. as needed, with varying frequency.

Work Environment

Active indoor environment requiring standing, bending, and customer interaction throughout the shift.

Salary maximum: $25,000