Golf Shop Assistant

Arrowood Golf Course; California (MO); On-site; USD 26,000 - 38,000; Full time

Job summary

Arrowood Golf Course seeks a customer-focused associate to deliver exceptional guest service, greet visitors warmly, and promote merchandise and events. You will handle tee-time check-ins, operate the POS, respond to inquiries, and help keep the pro shop organized and well-stocked.

This role supports daily operations and emphasizes safety and professional conduct. The successful candidate will be reliable, communicative, and able to contribute to a positive experience for guests and members

Qualifications

• Provide excellent customer service to guests, event attendees, employees, and visitors.
• Greet guests in a courteous and friendly manner and provide exceptional guest service.
• Promote and sell merchandise, events, and communicate current promotions to guests.

Responsibilities

• Assist guests with merchandise and tee-time check-ins to ensure smooth operations.
• Operate a point-of-sale system for merchandise and rentals.
• Respond to inquiries via phone, email, and in person regarding course conditions and events.
• Maintain the golf shop appearance and assist with monthly inventory as needed.
• Follow safety, guidelines, and workflow requirements to support daily operations.

Skills

Customer service

Communication skills

Greet guests

Sales & promotions

POS operation

Tools

POS system

Job description

• Create a memorable golf experience for guests on behalf of Arrowood Golf Course
• Ensure all company guidelines and safety precautions are followed while performing the work

Operational

• Be aware of operations as you could be asked frequent questions due to your immediate accessibility
• Conduct business with the highest standards of personal, professional, and ethical conduct
• |Perform or assist with any tasks as required to maintain workflow and to meet schedules
• Notify supervisor / manager of unusual equipment or operating problems and the need for additional resources, material, and supplies
• Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
• Perform any range of special projects, tasks and other related duties as assigned
• Assist with monthly inventory and order supplies as needed

Tactical

• Maximize guest & customer satisfaction, creating a memorable experience for visitors
• Provide courteous & prompt service, respond to questions in a knowledgeable, consider, manner
• Greet guests in a courteous and friendly manner and provide exceptional guest service
• Operate a point-of-sale system to charge guests merchandise and/or rental purchases
• Communicate and respond by phone, email and in person regarding inquires, course conditions and special member events
• Promote and sell merchandise, events, and communicate current promotions to guests
• Properly check-in and process tee times and merchandise into correct buckets.
• Tidy, dust and maintain the overall appearance of the Golf Shop
• Follow outside golf cart/range procedures daily

Knowledge, Skills, & Abilities

• Know & adhere to company’s vision statement
• Know & adhere to company’s mission statement
• Provide excellent customer service to guests, event attendees, employees, & anyone who visits the golf course.