Golf Pro Shop Guest Experience Specialist

Wailea Golf LLC; Kihei (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Wailea Golf LLC in Kihei, HI is seeking a friendly Golf Shop Assistant to deliver exceptional guest service in our resort pro shop. You will greet players, answer calls, manage tee time reservations for Gold, Emerald and Blue courses, and assist with sales and daily cash handling.

The role requires strong communication, basic computer skills (Outlook, Excel, Word, POS), and a professional, courteous demeanor.

Qualifications

• Demonstrates excellent customer service and ability to handle guest volume.
• Strong verbal and written communication skills.
• Comfort with telephone sales and polite customer interactions.
• Familiarity with computer systems for reservations and sales is a plus.

Responsibilities

• Greets arriving and departing golfers in a friendly, courteous manner.
• Answers incoming calls on the Golf Shop line with proper etiquette.
• Reserves tee times for Gold, Emerald and Blue courses and logs reservations.
• Provides premium service and information for Golf Pro Shops and Wailea resort.
• Handles fees for play, lessons, merchandise, and other daily transactions.
• Performs daily checkout and deposits, and prepares cash reports.

Skills

Patience and empathy

Excellent customer service

Verbal and written communication

Phone etiquette

Tools

Outlook

Excel

Word

POS/Tee sheets

Job description

Wailea Golf LLC in Kihei, HI is seeking a friendly Golf Shop Assistant to deliver exceptional guest service in our resort pro shop. You will greet players, answer calls, manage tee time reservations for Gold, Emerald and Blue courses, and assist with sales and daily cash handling.

The role requires strong communication, basic computer skills (Outlook, Excel, Word, POS), and a professional, courteous demeanor.