Golf Pro Shop Attendant

MMI Hospitality Group; Howey-in-the-Hills (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Mission Resort + Club in Howey-in-the-Hills, FL is seeking a friendly Golf Pro Shop Attendant to join our Golf Operations team. The role supports tee time reservations, check-ins, merchandise sales, and daily pro shop operations with a focus on exceptional customer service.

You will greet guests, handle payments with the POS system, promote golf merchandise, assist with events, and collaborate with staff to ensure smooth daily operations while maintaining a welcoming pro shop environment.

Qualifications

• Previous customer service, retail, hospitality, or golf operations experience preferred.
• Basic knowledge of golf terminology and etiquette preferred.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist members and guests professionally.
• Manage golf tee time reservations.
• Process payments using POS system.
• Promote and sell golf merchandise and apparel.
• Provide knowledge about golf products and resort amenities.
• Maintain a clean, organized pro shop.
• Assist with merchandise displays and inventory.
• Answer phone calls and guest inquiries.
• Communicate with golf operations staff to ensure smooth daily operations.
• Assist with golf outings and events.
• Handle guest concerns professionally.
• Perform additional duties as assigned.

Skills

Customer service

Retail experience

Communication skills

Multitasking

Tools

POS system

Reservation software

Job description

Here is some basic information about this Position:

Position Name

Company

Mission Resort + Club

Position Location

Howey-in-the-Hills, FL

Position Type

Part Time

Remote Type

Onsite

Job Description

At Mission Resort + Club, we pride ourselves on delivering exceptional guest experiences while fostering a workplace culture rooted in teamwork, hospitality, and professional growth.

Nestled in the rolling hills of Lake County, our award-winning resort features deluxe accommodations, four distinct restaurants, two 18-hole championship golf courses, a luxury spa, and a variety of recreational activities.

As part of MMI Hotel Group , with over 69 years of hospitality experience, we are seeking a friendly, enthusiastic, and service-oriented Golf Pro Shop Attendant to join our Golf Operations team.

Position Overview

The Golf Pro Shop Attendant plays an essential role in creating a welcoming and enjoyable experience for our members and guests. This position is responsible for assisting with tee time reservations, golfer check‑ins, merchandise sales, and daily pro shop operations while maintaining exceptional customer service standards.

Key Responsibilities

• Greet and assist members and guests in a friendly, professional manner.
• Schedule, modify, and manage golf tee time reservations.
• Check in golfers and process payments accurately using the point-of-sale (POS) system.
• Promote and sell golf merchandise, equipment, apparel, and accessories.
• Provide knowledgeable assistance regarding golf products, services, and resort amenities.
• Maintain a clean, organized, and visually appealing pro shop.
• Assist with merchandise displays, inventory organization, and restocking.
• Answer incoming phone calls and respond to guest inquiries.
• Communicate effectively with golf operations staff to ensure smooth daily operations.
• Assist with golf outings, tournaments, and special events as needed.
• Handle guest concerns professionally and work toward timely resolutions.
• Perform additional duties as assigned to support Golf Operations.

Qualifications

• Previous customer service, retail, hospitality, or golf operations experience preferred.
• Basic knowledge of golf terminology, etiquette, and operations preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable using computers, reservation systems, and POS technology.
• Strong attention to detail and accuracy when processing transactions.
• Ability to work independently and collaboratively as part of a team.
• Availability to work flexible schedules, including weekends and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and move merchandise and supplies, with or without reasonable accommodation.
• Ability to perform essential duties in a retail and golf operations environment.

Why Join Mission Resort + Club?

At Mission Resort + Club, every team member contributes to the memorable experiences we create for our guests. We value teamwork, professionalism, and a genuine passion for hospitality.

MMI fosters an inclusive and diverse work environment where team members are encouraged to be themselves.

MMI is an Equal Opportunity Employer and participates in E-Verify.

All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities, are encouraged to apply.