Golf Club South River Member Relations Club Experience Coordinator

The Golf Club South River; Edgewater (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

The Golf Club South River is seeking a Member Relations & Club Experience Coordinator to enhance the member experience through personalized engagement and proactive communication. This role involves cultivating relationships with members and assisting with events and communications.

The ideal candidate has 3+ years in hospitality or customer relations, strong communication and organization skills, and a flexible schedule. This position is critical to our growth and member satisfaction.

Qualifications

• 3+ years in hospitality, clubs, events, or customer relations.
• Experience in club, resort, or luxury service preferred.
• Flexible schedule (evenings, weekends, holidays).

Responsibilities

• Build strong relationships with members and families.
• Assist with newsletters, event promotions, and Club communications.
• Support planning and execution of events, tournaments, and social functions.
• Drive member engagement to increase participation and revenue.

Skills

Strong communication

Organization

Multitasking

Job description

About The Golf Club of South River

Located along Maryland’s scenic South River in Edgewater, The Golf Club of South River is a premier private club offering championship golf, elevated dining, and exceptional member experiences. We pride ourselves on delivering personalized service in a welcoming, community-focused environment—where our team is dedicated to excellence, collaboration, and creating memorable moments for every guest.

Our Culture: The VIVÂMEE Virtues

At VIVÂMEE Hospitality, our culture is grounded in three core virtues:

• JOY – We are a true team that enjoys serving others and winning together
• HUMILITY – We respect others and lead with a mindset of service and growth
• MINISTRY – We view hospitality as a meaningful act that enriches the lives of others

We hire, develop, and recognize team members based on these values. Success in this role requires a strong alignment with and commitment to these virtues.

Position Summary

The Member Relations & Club Experience Coordinator serves as a key ambassador for The Golf Club at South River and plays a vital role in cultivating meaningful relationships with members, guests, prospective members, and event hosts. Reporting directly to the General Manager, this position is responsible for enhancing the overall member experience through personalized engagement, proactive communication, event support, membership stewardship, and relationship-building initiatives.

This role is designed for a hospitality professional who understands that exceptional clubs are built through strong relationships. The ideal candidate is a highly visible presence throughout the Club, someone who naturally connects with people, anticipates needs, celebrates milestones, creates memorable experiences, and helps strengthen member loyalty and engagement.

Key Responsibilities

Member Relations

• Build strong relationships with members and families
• Lead onboarding and engage members through outreach and recognition
• Promote participation in Club programs, events, and amenities
• Gather and support follow-up on member feedback

Communications & Marketing

• Assist with newsletters, event promotions, and Club communications
• Support social media and ensure consistent messaging
• Maintain event calendars and communication timelines

Events & Experience

• Support planning and execution of events, tournaments, and social functions
• Act as host to ensure a welcoming, engaging member experience
• Coordinate across teams for seamless event delivery

Business Development

• Drive member engagement to increase participation and revenue
• Promote dining, events, and Club offerings
• Support tours and prospective member visits

Administrative Support

• Track member engagement and maintain accurate recordsAssist with meetings, reporting, and operational projects
• Support Manager on Duty responsibilities as needed

Leadership Expectations

• Lead with hospitality, professionalism, and positivity
• Maintain high visibility and engagement with members
• Anticipate needs and create memorable experiences
• Collaborate across departments with a service-first mindset

Qualifications

• 3+ years in hospitality, clubs, events, or customer relations
• Strong communication, organization, and multitasking skills
• Experience in club, resort, or luxury service preferred
• Flexible schedule (evenings, weekends, holidays)

Why This Role Matters

The Golf Club at South River is experiencing exciting growth and momentum as part of the VIVAMEE Hospitality portfolio. With a strong membership base and active waitlist, this position is an investment in what matters most, the member experience.

We are seeking a relationship-driven hospitality professional who understands that exceptional clubs are built one conversation, one interaction, and one memorable experience at a time. This individual will help ensure our members feel known, valued, appreciated, and connected to the Club.