Golf Club Fitting Specialist & Retail Sales Pro

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Denver (CO); On-site; USD 23,000 - 26,000; Full time

Job summary

PGA TOUR Superstore is looking for a Hard Goods Associate in Denver to engage customers in the Hard Goods areas, assist with club fitting, and maintain premiere stock and visual merchandising. You will support front-end operations like returns and promotions while delivering world-class service.

You will grow product knowledge, assist with fittings, and collaborate with team members to ensure a clean, operational environment and a best-in-class customer experience.

Qualifications

• Communication: Candidates must have strong listening and interpersonal skills.
• They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Seeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
• Maintain a working knowledge of Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Hard Goods areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintaining the Hard Goods area in a clean, professional presentation at all times.
• Demonstrate in-depth product knowledge of various golf clubs and explain features, benefits, and differences to Customers.
• Execute proper customer fittings in accordance with trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist Customers with club fitting, including selecting right shaft, grip, and specifications for performance.
• Stay up to date on promotions and marketing events to maintain merchandising presence during promotions.

Skills

Communication

Customer service

Sales experience

Organization

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PGA TOUR Superstore is looking for a Hard Goods Associate in Denver to engage customers in the Hard Goods areas, assist with club fitting, and maintain premiere stock and visual merchandising. You will support front-end operations like returns and promotions while delivering world-class service.

You will grow product knowledge, assist with fittings, and collaborate with team members to ensure a clean, operational environment and a best-in-class customer experience.