Golf Center Front Desk

Des Plaines Park District; Des Plaines (IL); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

All recreation facilities at no charge

Discounts for dependents

Free pool pass access

Discounted fitness center passes

Rent meeting/party spaces 50% off

Discounted program registrations

Job summary

Des Plaines Park District in Des Plaines, IL is seeking a friendly Front Desk – Golf Center receptionist for part-time evening and weekend shifts. You will check in members, process payments, answer phones, and provide information about park activities while ensuring accurate cash handling.

The role requires a High School Diploma (or equivalent), minimum age 18, CPR/AED certification within 6 months, and a willingness to learn the POS system. Training and benefits are offered to part-time staff.

Qualifications

• Education: High School Diploma preferred or equivalent work experience.
• Experience: Must be at least 18 years old. No prior work experience required.
• Certifications: CPR/AED within 6 months. Park District Classes available.

Responsibilities

• Enter all transactions into POS system, collect payment, issue correct change, and receipt for all admission or concession sales.
• Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.
• Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
• Process memberships.
• Inform incoming guests of specific, noticeable rules.
• Responsible for balancing cash drawer at the end of each shift.
• Recognize all accepted forms of discounts and proof of residency.
• Answer all guest question and concerns.
• Inform incoming guests of possible closing (at Managers request).
• Work as a team with entire staff.
• Ability to work flexible shifts including evening and weekend hours and holidays.
• Complete and submit all required checklists.

Skills

Customer service

Cash handling

Cash transactions

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Des Plaines, IL 60016

Position Type: Part Time

Salary Range: $16.00 - $20.00 hourly

Job Shift: Swing – Hiring for Night and Weekend shifts!

Job Identification

Job Title: Front Desk – Golf Center

Grade: IV

FLSA: Non-Exempt

Department: Revenue Facilities

Supervisory Relationships

Reports to: Superintendent of Revenue Facilities and Golf and Facility Supervisor

Supervises: Desk Attendant and Starters when a Manager is not in the facility

BASIC FUNCTION

Front Desk Receptionist is responsible for providing general customer service, checking in members, handling cash transactions for services offered at the Golf Center and having a basic knowledge of Des Plaines Park District operations.

ESSENTIAL DUTIES

• Enter all transactions into POS system, collect payment, issue correct change, and receipt for all admission or concession sales.
• Greeting the public. Demonstrate and promote positive guest relations and exceptional customer service. Provide information on Park District activities and facilities.
• Answering all incoming phone calls and in person inquiries, addressing caller inquiries or routing to the proper person, if necessary.
• Process memberships.
• Inform incoming guests of specific, noticeable rules.
• Responsible for balancing cash drawer at the end of each shift.
• Recognize all accepted forms of discounts and proof of residency.
• Answer all guest question and concerns.
• Inform incoming guests of possible closing (at Managers request).
• Work as a team with entire staff.
• Ability to work flexible shifts including evening and weekend hours and holidays.
• Complete and submit all required checklists.

OTHER DUTIES

• Ensure restroom facilities are clean and stocked
• Monitor activity in entry area and parking lot, when needed.
• Assist in an emergency situation as needed.
• Direct patrons in the event of an emergency, such as fire, severe weather
• Adhere to all safety policies and procedures as outlined in the Employee Manual and Crisis Manual
• Perform additional duties as assigned.

POSITION QUALIFICATIONS

• Education: High School Diploma preferred or equivalent work experience.
• Experience: Must be at least 18 years old. No prior work experience required.
• Certifications: CPR/AED within 6 months. Park District Classes available.

PERKS & BENEFITS: PART TIME STAFF

• All recreational facilities at no charge during active employment, discounts for dependents
• A free individual outdoor pool pass to three aquatic facilities, or family pass at 50% discount
• A free annual or monthly fitness center and/or indoor aquatic center pass
• Rent meeting/party spaces at 50% discount
• 50% discount for general programs/pre-registration (some exclusions apply)
• Contractual classes/programs at a discounted rate
• All golf facilities at no charge including Golf Center Golf Course, Lake Park, and Mountain View Adventure Center

Equal Opportunity Employment

Des Plaines Park District is an Equal Opportunity Employer. Des Plaines Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. If you need any special accommodations, please contact our HR Coordinator, Lester Caramba, at the Park District at 847-391-5099 or email at [e-mail] so that we may make the necessary arrangements for you.