Golf Attendant/Server/Bartender

Shelby American, Inc.; Cleveland (OH); On-site; USD 25,000 - 40,000; Part time

Job summary

An innovative entertainment venue is looking for enthusiastic Golf Attendants to provide exceptional service and create memorable experiences for guests. This role involves engaging with guests, managing golf simulators, and ensuring a fun atmosphere. If you have a passion for hospitality and enjoy working in a dynamic environment, this is the perfect opportunity for you! Join a team that values positivity and teamwork while helping to make golf accessible and enjoyable for everyone. With flexible hours and a supportive work culture, you can thrive in this exciting position.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

401(k)

Free Meals While Working

Qualifications

• Experience in golf, server, or hospitality is encouraged but not required.
• Must have positive attitude and ability to work in fast-paced environment.

Responsibilities

• Deliver exceptional service and ensure guest satisfaction.
• Develop knowledge of golf simulators and assist guests effectively.
• Maintain cleanliness and organization of the bar and simulators.

Skills

Customer Service

Communication Skills

Teamwork

Upselling Techniques

Problem Solving

Education

High School Diploma or Equivalent

Tools

Point-of-Sale Systems

Golf Simulators

Job description

Description

Description

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

We are seeking morning/afternoon Guest services specialists (we call that a “Golf Attendant”). Golf Attendants are dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first-name basis, and are able to develop a proficiency at using our equipment, including our golf simulators. Golf Attendants report directly to the GM of Performance.

Responsibilities include the following:

1. Deliver exceptional service to guests, ensuring a fun and enjoyable experience
2. Take pride in ensuring guests' enjoyment by actively checking in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns
3. Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
4. Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting
5. Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
6. Provide informative, engaging tours of the facility.
7. Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts.
8. Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
9. Use point-of-sale terminals to enter orders and process payments accurately
10. Serve food and beverages in a timely and courteous manner
11. Manage inventory and order supplies to ensure bar is well-stocked
12. Ensure the bar, golf simulators, and surrounding areas are clean and guest-ready
13. Create fresh and new ideas for specials, cocktails, and promotions.
14. Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
15. Verify guests' legal drinking age

Required Qualifications:

1. Golf, server, and/or hospitality experience encouraged but NOT required
2. Upbeat energy and enthusiasm
3. Positive attitude
4. Ability to work in a fast paced environment and work with a team
5. Ability to stand, walk and bend for long periods of time
6. Ability to obtain proper licensing and certifications for the location
7. Proficient verbal and written communication skills.
8. Ability to lift up to 50 lbs

Benefits (*applies to full-time employees):

1. Health, Dental, and Vision insurance*
2. Short-Term Disability*
3. Accident and Critical Illness Insurance*
4. 401(k)*
5. Meals while working are included for free

Job Type: Non-Exempt, Part-Time Hourly

Tip Eligible

Hours: vary by week; emphasis on mornings and afternoons

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.