Golden Circle Server-Gilley's

Gilley; Park City (KS); On-site; USD 12,000 - 21,000; Full time

Job summary

Gilley’s Gambling Hall in Park City, KS seeks a friendly server to greet guests, take orders, deliver meals and drinks promptly, and handle cashier duties. You will engage guests, upsell where appropriate, and maintain accurate payments with the POS system.

The role requires high-volume service, a cheerful attitude, teamwork, and the ability to resolve guest concerns quickly. Cross-training in other F&B areas is available; reliable scheduling and adherence to standards are expected.

Qualifications

• Must be friendly and outgoing with guests in a high-volume environment.
• Ability to take accurate orders, process payments, and handle cashier duties.
• Demonstrates teamwork and strong communication with staff and guests.

Responsibilities

• Greets guests at assigned tables and ensures each guest needs are met.
• Returns to each assigned table periodically to ascertain additional items.
• Serves food and beverages and handles refills as requested.
• Maintains monetary and paperwork accuracy within standards.
• Crosstrain in other F&B areas.
• Adheres to policies and resolves guest disputes when needed.

Skills

Guest service

POS cashier

Multitasking

Customer engagement

Tools

POS system

Job description

Job Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.Essential Job Functions:Greets guests at assigned tables and ensures each guest needs are metReturns to each assigned table periodically to ascertain whether additional items are desiredAs guests have completed each course, clears empty platesServes food and beverages to guests where appropriateRefills, water, coffee, and other drinks upon request of guestsMust be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerfulBuilds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them backObserves activity and reports anything that is out of the ordinaryCapable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationshipsEnsures all guests are kept in play by providing friendly and helpful service at all interactionsUtilizes open body language, politely speaks with and assists guests as neededAssists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guestsMaintains monetary and paperwork accuracy and efficiency within department/property standardsAdheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the sameEmpowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.Crosstrain in other F&B areasOther duties as assignedJob Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.Essential Job Functions:Greets guests at assigned tables and ensures each guest needs are metReturns to each assigned table periodically to ascertain whether additional items are desiredAs guests have completed each course, clears empty platesServes food and beverages to guests where appropriateRefills, water, coffee, and other drinks upon request of guestsMust be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerfulBuilds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them backObserves activity and reports anything that is out of the ordinaryCapable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationshipsEnsures all guests are kept in play by providing friendly and helpful service at all interactionsUtilizes open body language, politely speaks with and assists guests as neededAssists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guestsMaintains monetary and paperwork accuracy and efficiency within department/property standardsAdheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the sameEmpowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.Crosstrain in other F&B areasOther duties as assigned