Go Live Engineer

Nerdio, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Stock Options

Health and Welfare Plans*

Retirement Plan*

Unlimited Flexible Paid Time Off incl.

Job summary

Nerdio, Inc. is seeking a Go Live Engineer to join our technical team. You will work on Azure Virtual Desktop deployments, troubleshooting, and delivering technical demos to partners across the EMEA region, ensuring smooth go-live experiences.

You will collaborate with sales, support, and engineering to improve tools, processes, and documentation while driving key metrics for successful implementations and MRР growth.

Qualifications

• Experience with virtualization technologies, preferably Azure Virtual Desktop.
• Experience deploying and supporting Microsoft 365/AAD applications.

Responsibilities

• Collaborate with Partner Sales Managers to support sales with technical channel partners and MSPs.
• Assist Nerdio partners with initial account implementations.
• Help fellow Support Engineers with troubleshooting and problem solving.
• Design, maintain and enhance tools and processes used by the team.
• Contribute to technical knowledge base and product documentation.
• Support go lives and measure KPIs related to partner implementations and MRR.

Skills

AVD deployments

Intune & FSLogix

Active Directory

Troubleshooting

Customer communication

Decision making under pressure

Education

Bachelor's degree in CS/Engineering

AZ-104: Azure Administrator

AZ-140: Azure Virtual Desktop

Tools

Azure

VPNs & Firewalls

SAN/NAS

Job description

About the role

Our technical team is looking for a highly skilled Go Live Engineer with strong technical and communication skills. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience working with AVD conducting deployments, troubleshooting and technical demos. The position will support the EMEA area.

What you’ll do

You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.

Specifically, you will be responsible for performing the following:

• Work closely with our Partner Sales Managers(PSM’s) to support sales with highly technical Microsoft Channel Partners and MSP’s (Managed Service Providers)
• Help Nerdio partners with their first several account implementations
• Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
• Collaborate with technical team members to maintain, design, and enhance current tools and processes
• Contribute to technical knowledge base and documentation
• Contribute to the creative process of product enhancements and new features
• Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.

Qualifications

• Prior AVD deployments
• Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
• Excellent troubleshooting skills
• Fast-paced mentality and able to make decisions quickly
• Works with a sense of high urgency
• Comfortable with and able to work and deliver excellent results within short cycle times
• Comfortable working with highly technical customers
• Tolerates with a high degree of uncertainty and change
• Experience conducting technical product demos

Required Experience

• Experience with virtualization technologies, preferably Azure Virtual Desktop
• Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
• Firewalls, VPNs, and TCP/IP networking
• Shared storage systems (i.e., SAN, NAS)
• Project management and planning experience
• High degree of empathy and creativity with end users/partners
• Competent understanding of networking layers and resources

Education and Technical Background

• Completed a degree in computer science, engineering or a related discipline
• AZ-104 certification - Microsoft Azure Administrator - preferred
• AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.