Go-Ahead Entry Specialist

Houston Astros; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

A major league baseball team in Houston is seeking a Go-Ahead Entry Specialist to enhance the fan experience at games. This part-time role involves welcoming guests, guiding them through the entry process, and using advanced technology for smooth access. Candidates must be detail-oriented, possess strong communication skills, and thrive in high-pressure scenarios. Flexibility in schedule is required as hours may vary, including evenings and weekends.

Qualifications

• Must have strong attention to detail.
• Should be able to communicate effectively in loud environments.
• Ability to work effectively with people of various temperaments.
• Flexible to adapt to changing assignments, crowd flow, and weather.

Responsibilities

• Welcome guests and communicate entry procedures.
• Assist with entry issues and guide fans.
• Manage guest flow to prevent overcrowding.
• Gate staff: operate the device and verify tickets to ensure smooth entry.

Skills

Attention to detail

Strong verbal communication

Problem-solving skills

Ability to work under pressure

Flexibility

Flexibility

Problem solving

Job description

Overview

Job Details

Description Department: Guest Services
Reports to: Director, Guest Services
Classification: Part-Time/Non-Exempt (Seasonal)

Summary/Objective: As a Go-Ahead Entry Specialist, you will play a crucial role in supporting the Guest Services Department with entry into Houston Astros Baseball Games. A key aspect of this role involves the Go-Ahead Entry process, which is vital to enhancing the fan experience. This cutting-edge technology paired with Astros-leading MLB adoption, allows for fast, hands-free entry into the ballpark through facial authentication. Ideal candidates will be excellent communicators, quick learners, detail-oriented, and fully committed to the digital ticketing experience. Additionally, applicants must be personable, hardworking, able to work effectively under pressure, and produce accurate results in a fast-paced environment.

Essential Functions & Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities.

• Greeter Role: Welcome guests to Daikin Park as they arrive at the entry gate.
• Create awareness about Go-Ahead Entry.
• Quickly determine if a fan is enrolled in Go-Ahead Entry.
• Effectively communicate to fans the necessary steps to complete enrollment.

• Go-Ahead Sign-Up/Resolution Role: Assist guests with sign-up process and resolve any issues they may encounter outside the gate.
• Provide support and guidance to ensure a seamless entry experience.
• Address any concerns or questions guests may have before entering the event.

• Pacer Role: Manage the flow of guests to prevent overcrowding and ensure a steady pace for entry.
• Communicate effectively with the Monolith Operator as needed.
• Monitor guest movement and quickly provide information as necessary.

• Gate Staff Role: Operate the device and manage guest entry using the monolith system.
• Verify tickets and credentials to ensure only authorized guests enter the event.
• Maintain a constant flowing entry process.
• Perform other duties as assigned.

Qualifications:

• Strong attention to detail.
• Propensity to learn and apply skills needed in a Guest Services role.
• Strong verbal communication skills with the ability to interact professionally in loud, crowded, or high-stress environments.
• Demonstrate ability to work well with fans and teammates of varied temperaments.
• Ability to work efficiently in a fast-paced setting while managing multiple guests needs simultaneously.
• Flexibility to adapt to changing assignments, crowd flow, weather conditions, and event-related needs.
• Effective problem-solving skills with the ability to provide quick, practical solutions to guest concerns or operational issues.

Work Environment

Most often, the employee will be in a partially sheltered outdoor environment subject to climate fluctuations such as extreme heat and/or cold, rain, etc. The noise level is usually moderate but can be loud within the stadium environment. This role routinely uses job specific equipment that includes specialized devices designed with advanced technology as well as traditional ticket scanners.

Physical Demands

While performing the duties of this role, the employee is regularly required to talk or hear. This role requires the ability to lift, carry, move, arrange, and use equipment up to 30 lbs. in weight and to stand for long periods of time. Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.

Position Type and Expected Hours of Work

This is a part-time position and hours will vary. Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.

Travel

Travel is not expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability