GMP Quality Complaints Investigator

ProQuality Network; Juncos (PR); Hybrid; USD 45,000 - 78,000; Full time

Job summary

ProQuality Network in Juncos, Puerto Rico is seeking a Quality Complaints Specialist to manage the product complaint system within a GMP environment. You will lead investigations, document findings, and ensure timely actions.

The role requires strong analytical, technical writing, and cross-functional collaboration across Quality, Manufacturing, Engineering, and Supply Chain. Availability for varied shifts is required; this is a 5-month contract with two positions.

Qualifications

• Doctorate or Master’s with related experience
• Bachelor’s with related experience
• Associate’s with extensive experience
• High school diploma with extensive related experience

Responsibilities

• Lead product complaint investigations and manage investigations end-to-end
• Summarize and document investigations; ensure accuracy and timeliness
• Perform data analysis and trend complaint information
• Identify and support RCA and CAPA actions
• Collaborate with Quality, Manufacturing, Engineering, and Supply Chain

Skills

Investigation

Project management

RCA

CAPA

Data analysis

Technical writing

Cross-functional collaboration

GMP knowledge

Communication

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High School Diploma/GED

Tools

Excel

Outlook

Microsoft Teams

Job description

ProQuality Network in Juncos, Puerto Rico is seeking a Quality Complaints Specialist to manage the product complaint system within a GMP environment. You will lead investigations, document findings, and ensure timely actions.

The role requires strong analytical, technical writing, and cross-functional collaboration across Quality, Manufacturing, Engineering, and Supply Chain. Availability for varied shifts is required; this is a 5-month contract with two positions.