Complaints Investigator

Medial Group; Gurabo (PR); On-site; USD 65,000 - 90,000; Full time

Job summary

Medial Group in Gurabo, Puerto Rico, is seeking a Complaints Investigator to support investigations related to manufacturing operations within a regulated pharmaceutical environment. The role focuses on coordinating investigations, collecting and analyzing data, evaluating process impact, documenting findings, and ensuring timely closure of complaints.

Responsibilities include cross-functional coordination, data collection and review, documentation of conclusions, and maintaining complete

Qualifications

• Bachelor’s degree required.
• 2–4 years of relevant investigation/complaint experience in Parenteral or Solid Dosage manufacturing.
• Strong investigation, analytical, documentation, and problem-solving skills.
• COMET System experience is a plus.
• Willing and able to work 100% on-site in Gurabo, Puerto Rico.

Responsibilities

• Investigate complaints related to manufacturing operations.
• Coordinate complaint investigations with cross-functional teams.
• Collect, review, and analyze data from systems and data repositories.
• Support evaluation of potential manufacturing process impact.
• Document investigation findings, conclusions, and evidence.
• Support timely and compliant closure of complaints.
• Maintain accurate investigation documentation.
• Perform other duties as assigned.

Skills

Investigation

Analytical

Documentation

Problem-solving

Education

Bachelor's degree

Tools

COMET System

Job description

Gurabo, Puerto Rico | Posted on 10/12/2026

We are seeking a Complaints Investigator to support complaint investigations related to manufacturing operations within a regulated pharmaceutical environment. This role will focus on coordinating investigations, collecting and analyzing relevant data, evaluating potential process impact, documenting findings, and supporting the timely closure of complaints.

Responsibilities:

• Investigate complaints related to manufacturing operations.
  
• Coordinate complaint investigations with appropriate cross-functional teams.
  
• Collect, review, and analyze data from available systems and data repositories.
  
• Support the evaluation of potential manufacturing process impact associated with complaints.
  
• Document investigation findings, conclusions, and supporting evidence.
  
• Support the timely and compliant closure of complaints.
  
• Maintain accurate and complete investigation documentation.
  
• Perform other duties as assigned.
  

Requirements

• Bachelor’s Degree completed.
  
• 2–4 years of relevant experience, including prior investigation and/or complaint experience in Parenteral or Solid Dosage manufacturing.
  
• Strong investigation, analytical, documentation, and problem-solving skills.
  
• COMET System experience is a plus.
  
• Willing and able to work 100% on-site in Gurabo, Puerto Rico.