GM, SI Business & Commercial Operations

GE HealthCare (United States); United States; Remote; USD 200,000 - 350,000; Full time

Job summary

GE HealthCare seeks a General Manager of Business & Commercial Operations for Surgical Innovations (SI) to unify SVG and Surgery teams into one SI organization, overseeing OTR/Sales Operations, Demo Operations, Contracting, GPO & National Accounts, Logistics and Commercial Excellence.

You will drive integration, standardization, and a high-performance culture to enable profitable growth, improved customer experience, and accelerated execution of the SI strategy across regions with 40% travel.

Qualifications

• Bachelor's degree & 10+ years of experience in business management, sales, or marketing, OR equivalent years of experience in operations with progressive leadership in the healthcare industry.
• Demonstrated ability to drive and execute results through rigorous operating mechanisms in a matrixed GE HealthCare environment, often working across partner functions and other business organizations
• Exemplary people management, leadership, and communication skills, as well as sales coaching and team-building experience
• Strong business acumen; financial, organizational, compliance, negotiation, problem-solving, and influencing skills
• Impactful executive presence - high-level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact and builds effective strategic relationships
• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization
• U.S. or Europe Based
• 40% Travel

Responsibilities

• Lead and integrate the SI Business & Commercial Operations organization, combining SVG and Surgery functional teams into one structure: OTR/Sales Operations, Demo Operations, Contracting, GPO & National Accounts, Logistics, and Commercial Excellence
• Drive commercial intensity by working as part of a unified team focused on profitable growth through commercial and operational KPIs, forecast accuracy, and sales force effectiveness
• Provide strategic commercial insights to drive growth and support SI leadership to make profitable decisions regarding standard work, training, commercial deployment and resource optimization
• Improve and strengthen SI's winning culture and growth mindset through simplification and adoption of commercial processes
• Manage order and sales forecasting, as well as revenue management, at the regional and segment levels
• Drive backlog quality, sales and installation quality, and conversion acceleration
• Lead OTR/Sales Operations, including demand planning and order fulfillment in partnership with global supply chain and logistics
• Lead orders and sales management operating mechanisms and coordinate commercial implementation
• Oversee pricing delegation of authority to ensure profitable pricing strategy, inclusive of monthly and quarterly reporting on pricing performance in partnership with Finance
• Manage regional pricing approval processes and support any strategic pricing initiatives
• Support deal structuring for strategic deals and partnerships to ensure the optimal solution is offered to the customer while supporting profitable growth
• Lead Commercial Contracting and Request for Proposal processes across SI to ensure timely answers to customer requests
• Lead distribution management, including distributor contracts and due diligence
• Ensure proactive, coordinated communication with customers during order fulfillment issues
• Lead the transition to Apttus, ensuring effective process and system adoption
• Establish and lead GPO & National Accounts management for all of SI
• Lead Demo Operations across SI
• Own SI commercial data and reporting quality, including Salesforce.com data integrity, reporting efficiency, funnel forecasting, and Dynamics
• Drive commercial readiness and operational support for Lighthouse NPIs
• Enhance Heartbeat practices and mindset across SI to increase standard work across Commercial, Operations, and Finance and improve margin, speed, and growth.

Skills

People management

Leadership

Communication

Sales coaching

Influencing

Education

Bachelor's degree

Job description

Job Description Summary

The General Manager, Business & Commercial Operations for Surgical Innovations (SI) will lead the strategy and execution of the people, processes, and technologies that enable a differentiated customer experience and strong commercial and operational performance. With responsibility across Surgery and Surgical Visualization & Guidance (SVG/legacy bk Medical), this leader will bring together currently separate functional teams into one integrated SI Business & Commercial Operations organization.

The role will oversee OTR/Sales Operations, Demo Operations, Contracting, GPO & National Accounts, Logistics, and Commercial Excellence. As a key business partner, the GM will drive integration, standardization, and simplification across commercial processes, strengthen execution and operational rigor, and identify opportunities to improve the way SI serves its customers and supports its commercial teams.

Through strong cross-functional leadership and a continuous improvement mindset, the GM will build scalable processes and capabilities that enable profitable growth, improve the customer experience, and accelerate execution of the Surgical Innovations strategy.

Essential Responsibilities

• Lead and integrate the SI Business & Commercial Operations organization, combining SVG and Surgery functional teams into one structure: OTR/Sales Operations, Demo Operations, Contracting, GPO & National Accounts, Logistics, and Commercial Excellence
• Drive commercial intensity by working as part of a unified team focused on profitable growth through commercial and operational KPIs, forecast accuracy, and sales force effectiveness
• Provide strategic commercial insights to drive growth and support SI leadership to make profitable decisions regarding standard work, training, commercial deployment and resource optimization
• Improve and strengthen SI's winning culture and growth mindset through simplification and adoption of commercial processes
• Manage order and sales forecasting, as well as revenue management, at the regional and segment levels
• Drive backlog quality, sales and installation quality, and conversion acceleration
• Lead OTR/Sales Operations, including demand planning and order fulfillment in partnership with global supply chain and logistics
• Lead orders and sales management operating mechanisms and coordinate commercial implementation
• Oversee pricing delegation of authority to ensure profitable pricing strategy, inclusive of monthly and quarterly reporting on pricing performance in partnership with Finance
• Manage regional pricing approval processes and support any strategic pricing initiatives
• Support deal structuring for strategic deals and partnerships to ensure the optimal solution is offered to the customer while supporting profitable growth
• Lead Commercial Contracting and Request for Proposal processes across SI to ensure timely answers to customer requests
• Lead distribution management, including distributor contracts and due diligence
• Ensure proactive, coordinated communication with customers during order fulfillment issues
• Lead the transition to Apttus, ensuring effective process and system adoption
• Establish and lead GPO & National Accounts management for all of SI
• Lead Demo Operations across SI
• Own SI commercial data and reporting quality, including Salesforce.com data integrity, reporting efficiency, funnel forecasting, and Dynamics
• Drive commercial readiness and operational support for Lighthouse NPIs
• Enhance Heartbeat practices and mindset across SI to increase standard work across Commercial, Operations, and Finance and improve margin, speed, and growth.

Qualifications/Requirements

• Bachelor's degree & 10 + years of experience in business management, sales, or marketing, OR equivalent years of experience in operations with progressive leadership in the healthcare industry.
• Demonstrated ability to drive and execute results through rigorous operating mechanisms in a matrixed GE HealthCare environment, often working across partner functions and other business organizations
• Exemplary people management, leadership, and communication skills, as well as sales coaching and team-building experience
• Strong business acumen; financial, organizational, compliance, negotiation, problem-solving, and influencing skills
• Impactful executive presence - high-level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact and builds effective strategic relationships
• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization
• U.S. or Europe Based
• 40% Travel

Desired Characteristics

• Previous experience leading service and/or sales for GEHC product portfolio
• Ability to influence and collaborate with senior-level management teams
• Direct and/or indirect management experience; managing in a matrix
• Exp